Production Operations Coordinator
6 days ago
Job Description
Responsibilities:
Support and execute end-to-end production workflows to deliver successful productions and high-quality guest experiences
Support internal production leads with experiences and event logistics and coordination
Manage and engage with our guests (online) responding to messages in a timely and authentic manner.
Collaborate with cross-functional partners to drive optimization of the guest communications including drafting and maintaining FAQs, informing best practices and sharing learnings with key stakeholders
Adopt, develop and master internal tools, trainings, and processes that drive daily production operations to ensure quality and efficiency
Act as an advocate for guests and supporting initiatives that improve the overall experience for internal teams and external guests
Qualifications:
Must be bilingual - fluent in English and Japanese/Korean language as clients are based out in Korea and Japan, should be able to converse with them.
4+ years in event production, hospitality or social media community management
4+ years in a client-facing or guest-facing role
Strong organizational and time management skills.
Excellent written and verbal communication skills.
Ability to manage multiple tasks and priorities simultaneously.
Ability to work under pressure and resolve problems quickly and effectively.
Strong interpersonal skills and ability to collaborate with diverse teams.
Knowledge of creative and production workflows
Customer Experience
Social Media
Housekeeping
Community Management
Interpersonal Skills
Multitasking Skills
Content Management
Unit Operations
Advocate
Customer Satisfaction
Microsoft Word
Customer Service
Assembly
Hospitality
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