Member Relations Officer

3 weeks ago


Singapore SAF WARRANT OFFICERS AND SPECIALISTS CLUB, THE Full time
Roles & Responsibilities

As a Member Relations Officer, you shall be responsible (but not limited) to perform the following duties:


Bungalow/Chalet Bookings

  • Manage the front desk at the reception office and address enquiries on club information, membership, facilities, events, and bungalow/chalet bookings.
  • Manage bungalow/chalet bookings and guests’ check-in/check-out procedures.
  • Manage the bungalow/chalet daily inventory and coordinate with the housekeeping/maintenance team to maintain the bungalow/chalet in best condition at all times.
  • Monitor and administer bungalow/chalet calendar and bookings.

Events Promotion & Bookings

  • Work closely with the Events Officers to promote events organised by the club.
  • Facilitate and manage events bookings and payments.

Membership & Customer Service

  • Process new membership and all members-related applications.
  • Perform verification checks for guests using the club’s database and records.
  • Handle customer feedback and complaints, and provide the necessary service recovery when required.

Others

  • Process cash, NETS, and credit card transactions.
  • Perform any other duties as and when assigned by your Executive and Manager.
  • Manage inventories and sales of BBQ items for Bungalow/Chalet

Job Requirements and Qualifications

  • Minimum O or N level certificate
  • Some administrative experience in a similar capacity is an advantage
  • Good written and spoken communication skills

Tell employers what skills you have

Product Knowledge
Construction
Housekeeping
Inventory
Composition
Sales Effectiveness
Customer Care
Service Recovery
Public Relations
Opera
Communication Skills
Facility Maintenance
Customer Service
Customer Relations
Hospitality
Customer Service Experience

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