Account Management Specialist

1 month ago


Singapore INGERSOLL-RAND SINGAPORE ENTERPRISES PTE. LTD. Full time
Roles & Responsibilities

Job Summary

The Account Management Specialist will be based in Singapore and accountable for end-to-end order fulfilment and customer service support. He/she will be responsible for new item/customer creation, fulfilling orders and managing client accounts within Southeast Asia.

Responsibilities

  • Initiate and follow up new item creation/customer creation in system.
  • Process sales and manage orders for SEA countries and ROA using Oracle system.
  • Provides commercial team timely and accurate information about shipment forecast.
  • Liaise with warehouse/factories and forwarders to arrange local and export shipment.
  • Issues invoices and necessary shipping documents for shipments
  • Review LC draft, prepare and collate documents from various factories for LC presentation.
  • Coordinate with related parties on non-warranty claims.
  • Communicate and provide timely responses between customer, sales, operation, and factory etc.
  • Liaise with supply planning team to ensure product availability in warehouse for order fulfilment.
  • Perform other ad-hoc duties as and when assigned.

Basic Qualifications

  • Diploma in Business Admin/Supply Chain Management or related fields.

Travel & Work Arrangements/Requirements

Office Based.

Key Competencies

  • Customer Orientation
  • Detail Oriented
  • Communication & Collaboration
  • Ownership

What we Offer

  • Equity Grant
  • Employee Insurance (Incl. Dependants)
  • Medical Health Screening
  • Outpatient Medical & Specialist
  • Dental

Tell employers what skills you have

Account Management
Sales Support
Oracle
RFQ
Freight Forwarding
Purchase Orders
Mfg Pro
Power Tools
Customer Service
Pumps
Customer Orientation
Material Handling Equipment

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