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Food & Beverage Manager

2 months ago

Singapore HA HA BIN SERVICE PTE. LTD. Full time
Roles & Responsibilities

OPERATIONAL

  • Ensure seamless service levels, including hiring and training crew.
  • Rostering.
  • Reservations management.
  • Create, update and maintain all SOPs.
  • Personally and frequently verify that the guests receiving the best possible service; respond to all Tripadvisor comments within 24 hours and all Marriott CFS alerts within 12 hours.
  • Prepare and confirm all meeting/group proposals and contracts.
  • Manage all aspects of F&B Operations, including, restaurant service operations (breakfast, lunch, executive lounge, dinner, Bar, Events); communication with culinary team; rosters across hotels, etc.
  • Entertaining guests in a consistent, professional and positive attitude. • Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.
  • Maintain and renew all needed licenses.
  • Monitor the quality and quantity of all food and beverage items served; inventory management and reporting routinely.

BUSINESS DEVELOPMENT

  • Ensure that restaurants/bars are financially successful as independent profit centres - by driving and soliciting business opportunities.
  • Fully responsible and accountable for the restaurant revenue and profitability, to ensure that the operational budget is adhered to and that all costs are controlled and expenditures pre-approved.
  • Continuously seek ways to maximise revenue and profit through sales calls, networking events, partnerships and cooperation.
  • Coordinate with Business Development – F&B Team any event enquiries, and perform all the necessary follow-up to ensure all events are carried out successfully; Maintain an active trace/follow-up system on all personal sales calls.
  • Coordinate efficiently all event sales-related responses with Business Development
  • Create and update all restaurant online/offline information alongside Sales & Marketing Team, and distribute necessary information and write-ups internally and externally.
  • Establish good rapport with guests, maintain good relationships and handle all feedback, requests and enquiries on food, beverage and service.
  • Develop and refine a comprehensive mailing list/database for clients in conjunction with room-side mailchimp database, and maintain a regular communication to this database on the F&B offers of the hotels to encourage new and repeat business.
  • Proactively remain relevant in media by providing new events/articles/photos to various publication
  • Any other duties / tasks as requested by management.

Tell employers what skills you have

Digital Media
Leadership
Microsoft Office
Restaurants
Food Quality
Recruiting
Sanitation
Food Retail
Inventory Management
Restaurant Management
Networking
Food hygiene
Food & Beverage
Customer Satisfaction
Customer Service
Business Development
Pricing
People Management
Hospitality