IT Operations
4 weeks ago
Responsibilities:
- Oversee the management of all IT infrastructure, including servers, networks, storage, and hardware.
- Ensure high availability, scalability, and performance of IT systems.
- Monitor, maintain, and troubleshoot IT infrastructure to minimize downtime.
- Lead and manage the IT operations team, providing guidance, mentorship, and training.
- Allocate resources effectively to meet the needs of the business.
- Foster a culture of collaboration, innovation, and continuous improvement.
- Implement and maintain monitoring tools to ensure optimal system performance.
- Conduct regular system updates, patches, and upgrades to ensure security and stability.
- Perform routine maintenance and proactively address potential issues.
- Respond to and resolve IT incidents in a timely and effective manner.
- Conduct root cause analysis for recurring issues and implement solutions to prevent future occurrences.
- Maintain a clear and efficient communication process for issue resolution with stakeholders.
- Ensure that IT operations comply with security policies, industry standards, and regulations.
- Implement and maintain firewalls, antivirus, and other security tools to safeguard company data.
- Regularly review and update IT security protocols, and conduct security audits.
- Manage relationships with third-party vendors, service providers, and suppliers.
- Ensure SLAs (Service Level Agreements) are met and vendor performance is tracked and evaluated.
- Oversee the procurement and renewal of IT hardware, software, and services.
Qualifications:
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in IT operations, infrastructure management, or a related field.
- Proven experience in managing complex IT environments, including network administration, server management, and IT security.
- Experience in a leadership role within IT operations is preferred.
- Strong understanding of IT infrastructure (servers, networks, storage, cloud services, etc.).
- Knowledge of security protocols, disaster recovery, and business continuity planning.
- Expertise in system monitoring tools, ticketing systems, and incident management.
- Excellent problem-solving and troubleshooting skills.
- Strong leadership and team management abilities.
- Ability to prioritize tasks and manage multiple projects simultaneously.
Tell employers what skills you have
Security Audits
Troubleshooting
Scalability
Hardware
Network Administration
High Availability
Root Cause Analysis
Information Technology
Service Level
IT Operations
Ticketing Systems
Procurement
Team Management
Cloud Services
Business Continuity Planning
Incident Management
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