Raffles Hotel Singapore

4 weeks ago

Singapore BEACH ROAD HOTEL (1886) LTD. Full time
Roles & Responsibilities

The Associate Butler role is to support back-end operations in order to ensure operational effectiveness for the butler team on a daily basis. The role encompasses a spectrum of responsibilities from picking up of stocks and amenities and to maintain the cleanliness of operational pantries according to HACCP standards.

Primary Responsibilities

  • Executes Butler Runner Core TasksCollect daily amenities such as fruits, special amenities and stocks and to distribute them to operational pantries and appropriate storage spaces.
  • Maintain the cleanliness of all butler operational pantries and store according to audit standards at all times.
  • Receive and replenish stocks such as fruits and minibar items.
  • Napkin folding, silverware polishing and chinaware cleaning.
  • Assist to discard old fruits and replenish with new.
  • Picking up of welcome drink ingredients.
  • Handle breakage process on a weekly basis.
  • Update all HACCP any audit trackers in a timely fashion.
  • Inventory management of butlers' OS&E and organize storage spaces.
  • Perform any ad-hoc non guest facing duties which are assigned by butler leadership team.
  • Performs any other duties and responsibilities that may be assigned.

    Candidate Profile
  • Knowledge and ExperienceDiploma from School for Tourism and Hotel Management.
  • Minimum 2 years' relevant experience.
  • Excellent communication skills in English and ability to communicate in a second language is preferred.

Competencies

  • Possesses strong interpersonal skills and ability to communicate in second language.
  • Ascertains and addresses guest/colleague needs.
  • Focuses on service with an eye for detail and an approachable attitude.
  • Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism.
  • Prioritises and organises work assignments and delegates work effectively.
  • Self-motivates and shows good initiative in a dynamic environment.
  • Ensures security and confidentiality of guest and hotel information.
  • Possesses good computer and property management system skills.
  • Embraces and responds to change effectively.
  • Creativity.
  • Experiential focus.
  • Local market knowledge.
  • Understands international luxury travelers and their needs.
  • International level of quality and non-hotel experience a plus.
  • Multi-cultural understanding.

Benefits of Joining Raffles Hotel Singapore

  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues' Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit – Dental/Optical/Vacation Expenses/Children's Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.
Tell employers what skills you have

Ability to Multitask
Excellent Communication Skills
Teamwork
Ingredients
Works Well Under Pressure
Interpersonal Skills
Approachable
Inventory Management
Guest Satisfaction
HACCP
Hotel Management

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