Digital Business

6 days ago

Singapore BANDAI NAMCO ENTERTAINMENT ASIA PTE. LTD. Full time
Roles & Responsibilities

Why Join Bandai Namco Entertainment?

Bandai Namco Entertainment Asia is a leading publisher and distributor of PC and console video games, bringing iconic franchises like Elden Ring, Tekken, and Pac-Man to players across the region. We are passionate about delivering "Fun for All into the Future" through innovative gaming experiences.

What We Offer:

  • A unique role at the intersection of digital gaming, business strategy, and customer support.
  • Hands-on experience with market analytics, digital platforms, and sales strategies.
  • A collaborative and multicultural work environment with teams across Asia and Japan.
  • Opportunities for career growth in the fast-evolving gaming industry.
  • Competitive salary, benefits, and gaming-related perks.

Role Overview

We are looking for a Digital Business & Support Operations Manager to drive digital sales, analyze market trends, oversee customer support, and facilitate communication between our regional teams and Japan headquarters.

Key Responsibilities

1. Digital Sales & Monetization

  • Implement pricing and promotional strategies across digital platforms (e.g., Steam, PlayStation).
  • Manage in-game monetization and subscription models.
  • Optimize digital sales performance through data-driven decisions.

2. Market Intelligence & Analytics

  • Track sales data, customer behavior, and industry trends.
  • Maintain forecasting models and create dashboards using Power BI.
  • Provide insights to support business decisions.

3. Strategic Planning & Cross-Functional Support

  • Assist in regional sales forecasting and strategy implementation.
  • Work closely with marketing, product, and sales teams.
  • Present findings and recommendations to senior management.

4. Customer Support Operations

  • Coordinate with BPO partners to ensure high-quality support.
  • Monitor customer service KPIs and feedback.
  • Identify and implement process improvements.

5. Cross-Regional Communication

  • Act as a bridge between English-speaking teams and Japanese HQ.
  • Facilitate bilingual meetings and translate key documents.
  • Ensure smooth communication and cultural alignment.

Qualifications

Education & Experience

  • Bachelor's degree in Business, Analytics, or a related field.
  • 3-5 years' experience in gaming, digital sales, or customer support.
  • Experience in BPO management is a plus.

Technical Skills

  • Proficiency in Power BI, SQL, Excel for data analysis.
  • Familiarity with customer service platforms.
  • Understanding of digital gaming platforms.

Language & Communication

  • Native-level Japanese and fluent English.
  • Strong grasp of Japanese business culture.
  • Ability to navigate both Western and Japanese work environments.

Soft Skills

  • Strong project management and stakeholder engagement.
  • Problem-solving and crisis management.
  • Cultural sensitivity and adaptability.

This role offers a chance to make a direct impact in the gaming industry. If you're passionate about gaming, analytics, and cross-cultural communication, we'd love to hear from you

Tell employers what skills you have

Strategic Planning
Microsoft Excel
Japanese Language
Japanese management
problem solving skills
Stakeholder Engagement
Cultural Sensitivity
SQL
Project Management
Strategy Implementation
Market Intelligence
Crisis Management
Customer Service
Pricing
Power BI
Japanese
BPO
Japanese Business Culture

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