Search Safety Product Manager, Trust

4 days ago

Singapore TIKTOK PTE. LTD. Full time
Roles & Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.


About Trust & Safety

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.


As one of the safety team members for AIGC & Vertical Search Safety, you will have the opportunity to own and drive the safety features and strategies for our short video platform, ensuring our platform is safe for our global community. You will work closely with policy leaders, program managers, engineers, and data scientists around the world to design comprehensive strategies and plans. Your work will help us analyze and identify risks, own designing features, working with engineering to build them, testing and rolling out solutions, then continuing to monitor and improve them after they ship, keeping our users safe as new threats and opportunities evolve.


It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.


What will I be doing?

  • -Your scope includes the safety of all TikTok Search GPT bot and Vertical Search related features, including GPT bot interaction safety, AIGC search result safety, Photo and Text Search, LIVE Search, etc.
  • You will define a safety product roadmap, set metrics to measure effectiveness, and drive cross-functional efforts to achieve success.
  • You will analyze and identify risks and leverage in-app product solutions or back-end processes to effectively address risk and work with the engineering team to implement product solutions.


Qualifications

Minimum Qualifications

  • You should have product management experience in Consumer-Facing mobile or web internet industries
  • You have the ability to identify, analyze and design product solutions; a proven track record of pushing ambitious product changes
  • You have good cross-functional project management skills, good communication skills; a passion to unite people behind a common goal; ability to work across time zones and locations

Preferred Qualifications

  • You have extensive relevant experience -- in Trust and Safety, integrity, minor safety, fraud detection, or other relevant experience
  • You have experience building social networking or video content applications, or other consumer internet applications
  • Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
  • Your resilience and commitment to self-care to manage the emotional demands of the role


Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.


We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.


TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


Tell employers what skills you have

Management Skills
Product Design
Business Acumen
Data Management
User Experience
Risk Management
Strategy
Project Management
Good Communication Skills
Wellbeing
Data Analytics
Product Improvement
Business Requirements
Data Visualisation

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