User Experience Specialist

1 week ago


Singapore MINDTECK SINGAPORE PTE LTD Full time
Roles & Responsibilities

Objective:

To provide comprehensive IT support services for client’s end-user experience, desktop support, basic network troubleshooting, and reporting, ensuring smooth and efficient operations. The IT Helpdesk Support Engineer will deliver timely, high-quality service to maintain and enhance the overall IT experience for end users.


Key Responsibilities

1. End-User Experience & Desktop Support

· Provide first-line support to client’s employees for all IT-related issues, including software, hardware, and peripheral troubleshooting.

· Set up and maintain desktops, laptops, and mobile devices, ensuring compliance with client’s IT standards.

· Assist with onboarding and offboarding processes, including user account setups, profile configurations, and deactivation of accounts.

· Troubleshoot and resolve technical issues both in-person and remotely, focusing on minimizing downtime and disruptions to business operations.

· Offer project support and solutions to enhance user experience, ensuring high customer satisfaction levels.

2. Basic Network Support

· Perform initial network troubleshooting (connectivity issues, VPN, Wi-Fi, etc.) and escalate unresolved problems to the network team.

· Collaborate with network administrators to ensure a stable and secure user environment.

3. Reporting and Documentation

· Log and manage helpdesk tickets efficiently in the ticketing system, tracking status, resolution times, and user satisfaction.

· Provide regular reports on helpdesk activities, common issues, resolution times, and trends to the User Experience Lead.

· Maintain clear and accurate documentation of procedures, resolutions, and frequently asked questions for both users and the support team.

4. Service Level Expectations

· Respond to user requests promptly, aiming for first-time resolution where possible.

· Prioritize and escalate issues according to defined service levels and criticality of business impact.

· Ensure high availability and excellent customer service to all client’s employees, fostering a positive user experience.

5. Overtime, Public Holidays, and Weekends

· If required to work overtime, weekends, or public holidays, the engineer must seek prior approval from the User Experience Lead.


Reporting Line:

The IT Helpdesk Support Engineer will report to the User Experience Lead, aligning with organizational objectives and enhancing end-user satisfaction.


Customer Focus:

The engineer will maintain a customer-centric approach in all interactions, emphasizing proactive communication, empathy, and efficient problem resolution to meet user needs and exceed expectations.


Tell employers what skills you have

Desktop Infrastructure
desktop application
Technical Documentation
providing desktop support
Troubleshooting
Windows 10
Desktop Administration
Hardware
Laptops
Active Directory
User Experience
Desktop Support
Windows 7
Computer Hardware
Service Level
Desktops PC
Windows
improve user experience
VPN
Technical Support

  • Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Key ResponsibilitiesAs an IT Recruitment Specialist at USER EXPERIENCE RESEARCHERS PTE. LTD., you will be responsible for end-to-end IT recruitment. This includes sourcing, screening, evaluating, and negotiating potential candidates. You will also review and understand the technical job requirements, provide 1st and 2nd level interviews with key candidates,...


  • Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Job Description:As a Strategic Systems Integration Specialist at USER EXPERIENCE RESEARCHERS PTE. LTD., you will play a pivotal role in driving business growth by leveraging your expertise in system integration, operations management, and technical design.Key Responsibilities:Analyze and manage the operational backlogs to develop business cases that address...


  • Singapore Activate Interactive Pte Ltd Full time

    We are seeking a User Experience Innovation Specialist to join our team at Activate Interactive Pte Ltd, driving design excellence and ensuring high-quality user experiences across our digital products. As a User Experience Innovation Specialist, you will shape innovative design solutions that meet user needs and business objectives, fostering a culture of...


  • Singapore Virtusa Full time

    About the RoleVirtusa is seeking a highly skilled and motivated Senior User Experience Specialist to join our dynamic team in Singapore.Job ResponsibilitiesDevelop and maintain user interfaces for web applications using modern front-end technologies, including ReactJS, TypeScript, and jQuery.Collaborate with backend developers, UX/UI designers, and other...


  • Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Job OverviewWe are seeking a skilled Technical Support Engineer to join our team at USER EXPERIENCE RESEARCHERS PTE. LTD.About the RoleThis is a challenging and rewarding opportunity to work with cross-functional teams, including development, operations, and product teams, to ensure prompt and efficient resolution of customer queries.Key...


  • Singapore U3 Full time

    Main Responsibilities:User Experience ResponsibilitiesEstablish design requirements in collaboration with internal teams and user research.Identify opportunities for product improvement.Analyze how new products meet business needs and user preferences.Modify and revise existing designs to meet changing customer needs.Collaborate with product engineers to...


  • Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    About the JobWe are seeking a highly skilled and experienced Big Data Engineer to join our team at USER EXPERIENCE RESEARCHERS PTE. LTD.With a minimum of 4 years of experience managing data engineering jobs in big data environments such as Cloudera Data Platform, the ideal candidate will be responsible for designing, developing, and maintaining the data...


  • Singapore MCI CAREER SERVICES PTE. LTD. Full time

    User Research SpecialistRoles and ResponsibilitiesDevelop and execute qualitative user research strategies to inform product design and development.Recruit participants for user research studies.Conduct user research independently, including in-depth interviews, contextual inquiries, and usability testing.Collaborate with UX designers to translate research...


  • Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    We are seeking a highly skilled Cloud Infrastructure Engineer to join our team at USER EXPERIENCE RESEARCHERS PTE. LTD.About the role:This is an exciting opportunity for a seasoned DevOps Specialist to lead our cloud infrastructure efforts and contribute to shaping our technology strategy.Your responsibilities:Design, build, deploy, and secure highly...


  • Singapore TikTok Full time

    About TikTokOverviewTikTok is a rapidly expanding international platform, and we're seeking an experienced professional to join our Global Safety Support team as a Global Safety Support Specialist - Exceptional User Experience Expert. This role presents an exciting opportunity to be part of a unique operation and contribute to delivering an exceptional user...

  • UXUI Designer

    4 months ago


    Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Roles & ResponsibilitiesRESPONSIBILITIES: Collaborate with design and development team to define and implement innovative solutions for the product direction, visuals and user experience. Work closely with UX/UI design team to create compelling user experiences on mobile apps and websites. Conduct user research and evaluate user feedback. Liaise with the...


  • Singapore ANRADUS PTE. LTD. Full time

    Job Title: User Experience DesignerJob Description:We are seeking a skilled User Experience Designer to join our team at ANRADUS PTE. LTD. As a User Experience Designer, you will be responsible for designing user-centered interfaces to meet both user needs and business goals.Key Responsibilities:Design visually appealing interfaces that adhere to brand...


  • Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Roles & ResponsibilitiesJob SummaryAs a Governance Risk and Compliance Specialist to join our team, this role is crucial in developing and maintaining a robust culture of technology and cybersecurity risk governance across our organization.The ideal candidate will have at least 5 years of relevant experience in ICT cybersecurity, data security, audit...


  • Singapore ANEXT BANK PTE. LTD. Full time

    Roles & ResponsibilitiesWe’re on a mission to make financial services accessible and effortless for SMEs. As one of Singapore’s latest digital wholesale banks fully regulated by MAS, we’re committed to continuous innovation to bring about simpler, safer and more rewarding financial services.We are seeking a talented UI/UX Designer to join our team and...


  • Singapore SEARCH INDEX PTE. LTD. Full time

    **Role Summary**We are seeking a highly skilled User Experience (UX) Architect to join our team at SEARCH INDEX PTE. LTD. In this role, you will be responsible for designing and implementing user-centered experiences that drive business growth and customer satisfaction.Key Responsibilities:Collaborate with cross-functional teams to understand business goals...


  • Singapore ADECCO PERSONNEL PTE LTD Full time

    Roles & ResponsibilitiesUser Interface - Proposing and redesign efforts for in-house custom applications in collaboration with software engineers.Responsibilities: Solving complex interaction problems, humanize product ideas and develop these into elegant application design. Own the end-to-end design process, in close partnership with product managers &...


  • Singapore SATS Full time

    Key ResponsibilitiesSystem and Vendor Management: Provide strategic leadership in managing systems and vendors to ensure seamless operations.Main Liaison for Business Unit Issues: Lead the team to identify and resolve issues faced by the Business Unit while using the system efficiently.Internal Stakeholder Management: Focus on user experience management,...


  • Singapore MEINHARDT SUIT PTE. LTD. Full time

    Roles & ResponsibilitiesCompany Overview:At Meinhardt, we pride ourselves on being a globally respected engineering consultancy with a rich 69-year legacy. Based in Singapore, we operate with a team of 6,000 professionals across 61 offices worldwide. Our expertise spans a wide range of infrastructure and urban solutions, from tall buildings to transportation...


  • Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Roles & ResponsibilitiesJob SummaryAs an Operation Support Lead, you will be responsible for managing the day-to-day operations of critical application systems. Your role involves overseeing system maintenance, managing vendors and contractors, and ensuring smooth system performance. You'll troubleshoot issues, manage user access, plan and execute system...

  • Angular Developer

    4 weeks ago


    Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full time

    Roles & ResponsibilitiesJob SummaryWe are looking for a skilled Angular Developer to join our development team. The ideal candidate will have a strong background in frontend development and a passion for creating high-quality user interfaces. They will work closely with our backend developers, designers, and product managers to build and improve the...