System Lead
2 weeks ago
- Design and formulate a framework of processes and procedures for the day-to-day operations of the team, and conduct continuous improvement.
- Lead and be responsible for monitoring and managing production environments that deliver 24/7 services
- Provide systems engineering and operational support guidance for the infrastructure components including but not limited to virtualization and backups.
- Manage, own and be responsible for implementing required risk and governance or compliance controls
- Monitor and oversee the entire system team operation and ensure all day-to-day issues and activities are addressed according to the appropriate urgency/severity
- Provide guidance to the Maintenance Team as part of the tech ops team to manage and operate IT infrastructure and facilities
- Manage and maintain an up to date IT assets and patch information list, documented processes for operations, maintenance and systems requests
- Monitor the health and availability of the infrastructure, attend to faults, and troubleshoot hardware and software technical problems
- Perform routine preventive maintenance tasks, e.g. updating of relevant security devices, applying critical patches to operating systems and applications
- Coordinate and manage external vendors
- Provide security reviews of access to infrastructure
- Respond to security violations, vulnerabilities, and events from detection systems
- Engineer security controls to protect data and systems
- Provide security policy guidance
- Assess/evaluate prospective products/applications
- Interact with Clients, Engineers, and Managers
- Handle incident, service request and change request.
- Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.
- Minimum 10 years IT experience
- Good technical knowledge, diagnostics & problem solving skills
- Understand security controls and their integration and implementation with IT components and operations
- Past working experience in Cloud environment is an advantage
- Able to handle demanding service response and recovery turnaround
- Able to manage daily support tasks to meet stringent SLA requirements
- Excellent scheduling and multitasking skills
- Meticulous and process-oriented
- Good, hard-working attitude with ability to work well under pressure
- Good communication skills (written, spoken)
- Good analytical skills with ability to work with others to resolve problems.
- Good organization skills, with ability to properly document and track information.
- Preferably with Microsoft Certification and/or ITIL certification.
- Dynamic, customer oriented, experience working in a fast paced environment.
- Good Knowledge of following products will be advantageous:
- Linux
- Unix
- Active Directory/DNS
- Microsoft Azure Stack
- Microsoft Windows 2016-2022
- Commvault Backup and Recovery
- Symantec Endpoint Protection
CommVault
Microsoft Azure
Information Technology
Security Management
Project Management
Time Management
ITIL
System Engineering
Infrastructure Management
Linux
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