Assistant Centre Manager
3 weeks ago
Responsibilities:
- Oversee the daily operations of the Centre
- Provide quality customer service through understanding of customers' queries and needs
- Ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timeframe
- Work closely with District Manager to actively retain students and achieve enrolment targets
- Reporting of student enrolment, assessments and withdrawal to HQ
- Ensure student management system is updated on a timely basis for all student movements
- Assist customers on payment related matters and actively monitor/chase for outstanding payments
- Manage the petty cash float kept in the Centre
- Safeguard the safety and welfare of our students
- Ensure the cleanliness of the Centre is well maintained and meets the safe management requirements for Covid-19
- Ensure that student resources, stationery and merchandise are well stocked in the Centre
- Monitor and escalate any urgent/complex issues to management
- Any other ad hoc duties
Experience and qualifications:
- Diploma level and above
- Minimum 3 years of relevant work experience preferably from Education, Retail, Airlines or any other customer centric industries
- Proficiency in Microsoft Office and knowledge of ERP software
The Candidate to have the following traits:
- Possess good spoken and written communication skills
- Proactive with good organisational skills and time management
- Kind and nurturing approach when interacting with children
- Demonstrates conflict resolution skills to resolve challenging customer issues and feedbacks
- Adaptable and keen to work in a fast-paced environment
Company benefits:
- Medical and dental benefits
- Birthday leave
- Incentive program
- Staff discount for I Can Read lessons
Working hours:
- Wednesday to Friday from 1.00pm to 9.00pm
- Saturday and Sunday from 9.00am to 6.00pm
Childcare
Microsoft Office
Customer Service Operations
Personnel Management
ERP
Tuition
Information Technology
Conflict Resolution Skills
Public Speaking
Adaptable
Topnotch Customer Service
Time Management
Nursing
Customer Service
Call Center
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