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ServiceNow ITSM Developer

4 months ago

Singapore HADRON GBS PTE. LTD. Full time
Roles & Responsibilities

Responsibility:

Ø Monitor health, usage, and overall compliance of ServiceNow CSM and its applications.

Ø Assist in building and maintaining internal technical documentation, manuals, policies, and processes.

Ø Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits.

Ø Coordinate application and platform upgrades.

Ø Develop systems integrations and process automation.

Ø Configure and maintain SLA, catalog items and their associated workflows.

Ø General support, administration, and maintenance of ServiceNow platform and associated applications.

Ø Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

Requirements:

Ø Experience Administration of the ServiceNow platform ITSM, CSM, FSM and with knowledge of ITOM

Ø setup FSM/CSM configuration, Configure Work Order, Asset and CSM/FSM integrations scenarios and CSM/FSM Performance Analytics Dashboard

Ø Experience with workflow, business rules, (Java)scripting, UI actions, Web Services, integrations on ServiceNow.

Ø Experience in implementation, configuration, and maintenance of the ServiceNow Platform.

Ø Excellent understanding and experience of Omni-Channel, agent workspace, customer central, Case management.

Ø Proven ability to work independently and as a team member and eager to learn new skills/technologies.

Ø Good organizational, multi-tasking, and time-management skills


Tell employers what skills you have

IT Service Management
Process Automation
ITSM
Enterprise Application Intergration
System Integration
Workflow Analysis
Administration
Workflow Management
ITIL
ServiceNow