Quality Assurance Officer

4 weeks ago


Singapore SUCCESS RESOURCE CENTRE PTE. LTD. Full time
Roles & Responsibilities

· Contract (renewable)

· Novena

· Monday – Friday (9am – 6.30pm)

· Up to $3,000 + PB


Responsibilities:

  • Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
  • Review 15 of closed sales calls per day for General Insurance Team.
  • Backup for Auto Insurance for Call Review purposes.
  • Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
  • Prepare, track and send Quality Assurance related reports to management and team. (NMD, Service Quality Monthly, Penalty Points Table)
  • Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner.
  • Weekly meeting with management to discuss on discrepancies and solutions for further improvements.

Period:

  • 1 Year Contract (Renewable subjected to performance)

Location:

  • Novena

Salary:

  • Up to $3,000 + PB

Working hours:

  • Monday – Friday (9am – 6.30pm)

Requirements:

  • Certified with BCP/PGI
  • Meticulous and responsible team player.
  • Proficient in Microsoft Office.
  • Able to multi-task.
  • Fast Learner and willing to learn on multiple Insurance Products.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

nicholas@successhrc.com.sg (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, Shenton House,
#19-01 Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg


Tell employers what skills you have

Product Knowledge
Able To Multitask
Microsoft Office
Microsoft Excel
Quality Control
Quality Management
Quality Assurance
ISO
MS Word
General Insurance
Audits
Human Resource
Customer Satisfaction
Team Player
Audit
Calibration

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