Clinic Manager
2 weeks ago
Clinic Management
- Manage and ensure the smooth running of the clinic in all aspects, which includes patients’ registration, chaperoning doctor, dispensing of medication, patients’ appointments and follow-ups, collection of payments, as well as taking necessary actions to improve the profitability of the clinic like cost control, promotion of products, etc;
- Manage medication, consumables and equipment including ordering, stock taking, and general housekeeping;
- Attend and resolve customer complaints, and escalate difficult cases to the Operations Department and Doctor;
- Ensure that billing of invoices and claims to corporate clients and insurance companies and follow-up is done;
- Protect patients and employees by adhering to infection-control policies and protocols;
- Ensure that clinic and clinic staff adhere to Standard Operating Procedures and workflows;
- Ensure compliance with local legal and professional requirements;
- Oversee performance of clinic in consultation with senior management
- Any other ad hoc tasks requested by Doctors and Operations Department;
Admin Management
- Manage rosters for Clinic Assistants and Doctors
- Manage and guide the junior clinic staff;
- Interview, select and train clinic staff;
- Ensure salary payments are made;
- Conduct staff appraisals and counseling, when required;
- Train staffin the various functions of the clinics’ operations;
Functional Skills
- Standard First Aid (Certified)
- Basic Cardiac Life Support (Certified)
- Excellent knowledge of the different types of drugs and non-drug items
- Excellent knowledge of drug dispensing (e.g. dosage, calculation, frequency, drug allergy, drug/food interactions, etc)
- Excellent knowledge of drugs administration and counseling (e.g. inhaler)
- Keep abreast of latest developments in the healthcare industry
Job Requirements
- Diploma holder and above
- Minimum 2 years’ experience in operation of a GP clinic in permanent or leadership role
- Good interpersonal and leadership skills
- Able to work shifts and on weekends
- Positive, self-motivated and customer service oriented
- Responsible, careful and has high level of integrity
Tell employers what skills you have
Healthcare Industry
Customer Service Oriented
Leadership
Housekeeping
Quality Improvement
Treatment
Inventory
Healthcare
Counseling
Administration
First Aid
Scheduling
Cost Control
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