Senior Service Engineer

3 weeks ago


Singapore HITACHI HIGH-TECH (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Job Descriptions:

  • Optimise customer's maintenance plans and schedules for inspection, testing, repair and predictive maintenance of equipment and systems to minimise downtime and costs
  • Evaluate root cause analysis reports of major equipment and system failure and develop potential solutions.
  • Review testing, maintenance, and repair records to evaluate impact of trends, and potential malfunctions and solutions.
  • Provide technical guidance on equipment and systems maintenance for new or complex equipment and systems.
  • Review methods of application for emerging technologies to improve performance monitoring and process troubleshooting.
  • Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and regional levels. Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues.
  • Independently manage a pool of customers in Singapore and customers Asean and India, planning and organizing activities to meet customer service standards with support from Japan HQ.
  • Help drive customer renewals through exceptional service, supporting the sales teams as required.
  • Compliance with the company's and customer's site WSH and EMS standards and practices
  • Main window person to have regular communication with Japan's factory including translation of documents, new engineering tools or equipment's information, Operating Manual, training materials from Japanese to English.

Job Requirements:

  • Preferably Bachelor's Degree, Diploma or related technical certificates in Electrical or Mechanical Engineering
  • At least 5 years of engineering experience in instruments and control system will be advantages.
  • Ability to travel frequently and on short notice
  • Good interpersonal communication skills
Tell employers what skills you have

Factory
Troubleshooting
Microsoft Office
EMS
Predictive Maintenance
Interpersonal Skills
Good Interpersonal Communication Skills
Job Descriptions
Relationship Management
Root Cause Analysis
Translation
Customer Service
Japanese
Mechanical Engineering
Technical Support

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