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Marine Senior Service Engineer | 1618

4 weeks ago

Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Roles & Responsibilities

Marine Senior Service Engineer

  • Working Location: Jurong Pier Road - Boon Lay
  • Working Days: Monday – Friday
  • Working Hours: 8:30am - 5:15pm
  • Salary range: SGD 3,700 to SGD 5,000 monthly, 13th month, SGD 250 transport allowance

Qualifications / Requirements

  • Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
  • This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
  • Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
  • Candidates with equivalent professional background will be considered
  • Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

Specific Responsibilities

  • Standby support and 24/7 emergency call for customer support.
  • Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
  • Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
  • Generate a service report to customer in a systematic manner.
  • Investigate and handle all customers’ complaints related to product failures.
  • Investigates root causes of failures and recommend solutions.
  • Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
  • Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
  • Develop service training material, ensures all technical and training documents are up-to-date and organized.
  • Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.




Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279


Tell employers what skills you have

Service Orientation
Power Generation
Preventive Maintenance
Troubleshooting
Aftersales
Customer Support
Electrical
Service Level
Warranty
Customer Service
Refurbishing
Sourcing
Electronics
Commissioning
Technical Support