Multi-Solution Architect

1 week ago

Singapore ADOBE SYSTEMS PTE. LTD. Full time
Roles & Responsibilities

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Creativity for All

Adobe is a place where exceptional people work – don't just take our word for it, our employees have recently voted us on the Great Place to Work list for the 10th consecutive year

We're proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you.

The Opportunity

An exciting opportunity to join our Adobe Professional Services team as a Multi-Solution Architect responsible for evangelizing Adobe Digital Marketing Solutions. Partnering with enterprise and corporate customers, engaging as a key point of contract for technical queries related to operation and usage of Adobe solutions and their on-going maintenance & operation. This includes influencing the deployment and adoption of Adobe Solutions, engaging with customers to establish visibility and an understanding of the business context, understanding issues and priorities as well as the technical environment.

The over-arching goal is to ensure that you understand your customer's specific technical requirements and are in a position to anticipate and avoid issues, identify and mitigate against risk and contribute to a successful implementation and partnership with Adobe Consulting, Adobe Managed Services, in-house teams and partners.

More About You

Providing your customers with proactive information relating to products or technologies within your area of responsibility as well as regular status reports on open issues are a part of this value added service. When necessary, you may be required to go onsite to expedite the resolution of a technical issue, or as part of an overall Customer experience improvement exercise. Team members will be required to produce documented deliverables to the customer and present these remotely or on-site including collecting key customer environment details to feed into regular Customer Account reviews. The objective of this group is to create memorable customer experiences for our most strategic customers resulting in customers being wildly successful using our products.

What you'll do

  • Key point of escalation for customer concerns relating to technical issues
  • Customer advocate representing customer needs with internal support and product teams
  • Conduct environment assessments to provide optimization recommendations
  • Prepare, arrange and deliver technical custom presentations on-site and remotely
  • Ensure customer receive timely response/resolution to technical and product inquires
  • Provide proactive mentorship to designated contacts to meet the client objectives
  • Drive customer experience improvements through timely services review
  • Provide additional troubleshooting and help qualify cases before advancing to engineering
  • Agree and identify high priority technical issues and ensure priority is represented in Adobe
  • Produce and present pro-active premium support deliverables to the customer to help mitigate risks and keep the customer informed on bests operational practice.

What you need to succeed:

  • Ability to work cross-functionally with local AGS and sales leadership to help position premium support offerings and the TAM services
  • Drive and own customer critical issues to internal teams
  • Solid understanding of cloud based deployment models including SaaS and PaaS.
  • Good Technical knowledge of J2EE application servers, databases, and LDAP server technology
  • Knowledge at API level of 3rd party applications, JSON, JavaScript, HTML, CSS & XML
  • Solution architecture experience considering disaster recovery, performance and resilience
  • Experience with Adobe CQ, Adobe Campaign, Adobe Analytics, Adobe Target desired but not a hard requirement
  • Familiarity with process for debugging customer/custom code
  • Bachelor's Degree or equivalent experience.
  • At least five years of full time experience in consulting/customer management or client facing senior support role
  • Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired.
  • Advanced written and verbal communication skills in English
  • Periodic travel a requirement (approx. 10-15%)
Tell employers what skills you have

XML
Customer Experience
Architect
HTML
JavaScript
Solution Architecture
Operating Systems
SaaS
Consulting
API
Professional Services
Databases
Adobe CQ
J2EE

  • Solutions Architect

    1 week ago

    Singapore CLOUD KINETICS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesDUTIES & RESPONSIBILITIESThe primary responsibility of a Solutions Architect is to leverage a blend of business insight, industry knowledge, and extensive technical expertise to work with customers in developing and executing strategies that lead to optimal virtualized infrastructure or Cloud solutions. Key responsibilities...

  • Solutions Architect

    2 weeks ago

    Singapore CLOUD KINETICS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesDUTIES & RESPONSIBILITIESThe essential responsibilities of a Solutions Architect are to combine business acumen, industry experience and broad technology expertise to work with customers to develop and execute a strategy resulting in optimum virtualized infrastructure or Cloud solutions. Specific responsibilities include:Architect...

  • Cloud Solution Architect

    2 weeks ago

    Singapore INTELLECT MINDS PTE. LTD. Full time

    Roles & ResponsibilitiesRequirements : Bachelor's degree with minimum 7 years of related industry experiences working with enterprise clients, including min.Experience in managing multi-year on-premises platform and cloud migration programs for large scale organizations (IaaS, PaaS)Expert-level experience in architecting and delivering enterprise Azure cloud...

  • Enterprise Architect/ Solution Architect

    2 weeks ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesOur Esteemed and Reputable Client is looking for 2 headcount forEnterprise Architect/ Solution Architect (Software).Requirements:Strong involvement as Enterprise Architect/ Solution Architect. Technically incline in Software Application Design and Implementation. Good in Software Architectural Design and Implementation. Knowledge...

  • Enterprise Architect/ Solution Architect

    2 weeks ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesOur Esteemed and Reputable Client is looking for 2 headcount forEnterprise Architect/ Solution Architect (Software)Requirements:Strong involvement as Enterprise Architect/ Solution Architect. Technically incline in Software Application Design and Implementation. Good in Software Architectural Design and Implementation. Knowledge of...

  • Solution Architect

    2 weeks ago

    Singapore THALES SOLUTIONS ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesROLE DESCRIPTION SUMMARYThe main responsibilities of this role is to ensure solution and architectural design satisfies customer technical and project requirements (including budget and schedule); ensuring solution is implemented in line with product policy, legislation, appropriate technical regulatory framework, design obligations...

  • Solutions Architect

    3 weeks ago

    Singapore FACEBOOK SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesOur team is looking for a high performance Solutions Architect with demonstrated experience in high growth environment. As a Solutions Architect, you will lead the industry by enabling clients to realize the full potential of Meta's messaging enterprise and marketing solutions and even defining new solutions. You will work with...

  • Solutions Architect

    3 weeks ago

    Singapore FACEBOOK SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesOur team is looking for a high performance Solutions Architect with demonstrated experience in high growth environment. As a Solutions Architect, you will lead the industry by enabling clients to realize the full potential of Meta's messaging enterprise and marketing solutions and even defining new solutions. You will work with...

  • Solution Architect

    2 weeks ago

    Singapore NETS SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesOverall FunctionThe incumbent is expected to be an experienced technical solution architect in the payment solution domain, being able to provide solutioning guidance to the team to meet business requirements, engaging senior stakeholders in all aspects of the program and its inter-related projects.The incumbent will primarily be...

  • Solution Architect

    3 weeks ago

    Singapore STARHUB LTD. Full time

    Roles & ResponsibilitiesThe Solution Architect leads unique and highly complex projects involving design, development and implementation of system architectures. He/She will plan and monitor the design of artefacts into enterprise systems and how they relate to the overall enterprise system architecture. He/She will be involved in the development and...

  • Solution Architect

    2 weeks ago

    Singapore INFODRIVE SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesThe Solutions Architect :-You will oversee the Solutions team to plan, execute, and deliver complex software's solutions.This role involves coordinating with cross-functional teams, managing client relationships, and ensuring that projects are delivered on time, within scope, and within budget. The ideal candidate will have a strong...

  • Solution Architect

    2 weeks ago

    Singapore SOURCEO PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities⦁ Maintain broad technical proficiency and should also possess knowledge of the competitive landscape, industry trajectory and prevailing market trends⦁ Work with internal or external presales consultants for detailed technical requirement and design⦁ Prepare and deliver the composite solutions for...

  • Solution Architect

    3 weeks ago

    Singapore RANDSTAD PTE. LIMITED Full time

    Roles & Responsibilitiesabout the company:Our client is a multinational investment bankabout the job:We are looking for an experienced Solution Architect to support technology solutions for Global Corporate & Investment Banking and Global Transaction Services. This role plays a key part in defining technology strategies and solutions that align with the...

  • Solution Architect

    6 days ago

    Singapore CLPS TECHNOLOGY (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesMust have experience in architecting large scale applications with at least three large scale implementations with progressively larger degrees of responsibility and scope of implementation. Must have experience with solution architecture and integration Strong understanding of technology and business solutions within the...

  • Enterprise Architect(Infrastructure)/ Solution Architect

    3 weeks ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesEnterprise Architect(Infrastructure)/ Solution Architect (Software)Our Esteemed and Reputable Client is looking for 2 headcount as anEnterprise Architect(Infrastructure)/ Solution Architect (Software).Requirements:· Strong involvement as Enterprise Architect/ Solution Architect.· Technically incline in Network Infrastructure and...

  • Solution Architect

    3 weeks ago

    Singapore CLOUDWISE PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Collaborate with business and technical stakeholders to understand project requirements and objectives. Design scalable, efficient, and secure solutions that align with business goals. Develop high-level architecture blueprints and detailed design documentation. Provide technical leadership and guidance throughout...

  • Cloud Solutions Architect

    3 weeks ago

    Singapore CYBERARK SOFTWARE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesPlease submit your application at https://smrtr.io/pmzfd About CyberArk:CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces,...

  • Solution Architect

    2 days ago

    Singapore VANDERLANDE INDUSTRIES SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Solution ArchitectJob DescriptionAs a Solution Architect, you play a significant role in the design and delivery of automated material handling systems for our customers in the APAC region. You are responsible for translating customer requirements into a system design using Vanderlande standard modules. Interpreting...

  • Solution Architect

    2 weeks ago

    Singapore CLOUD KINETICS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities· Working with senior client stakeholders and act as Solution Architect Lead for a General Ledger transformation programme, collaborating closely with business/IT stakeholders, and third-party vendors to understand requirements, translate them into solution designs, and provide support as required· Develop and...

  • Solution Architect

    2 weeks ago

    Singapore EXASOFT PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Lead and manage a team of solution architects to deliver large-scale projects from inception to completion, ensuring alignment with client business needs and technical requirements. Work closely with business teams, and stakeholders to define system features, functional requirements, and strategic objectives. Design...