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Patient Liasion Centre Assistant Manager

4 months ago

Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

  • Responsible for the effective and efficient management of the Liaison Centre’s call centre and customer service areas
  • Provides operational oversight on all aspects of the Centre’s operations, including extending support and guidance should the team be activated for 24/7 on-call duties.
  • Lead the review and implementation of work processes, policies, and procedures to ensure high level of service and operational efficiency
  • Identify opportunities for improvements in service delivery and work with internal and external stakeholders (business partners) to review operational workflows for a well-coordinated patient journey across the hospital
  • Monitor complaints/feedback and guides the team in resolutions
  • Develop and institute quality audits of the department to ensure high service standards and adherence to procedures and guidelines
  • Build a strong and competent team that can deliver high service standards
  • Promote a working environment that supports work satisfaction

JOB REQUIREMENTS

  • A Bachelor’s degree in any discipline
  • At least 5 years working experience in a supervisory/leadership role in the healthcare industry or any service-related industries with frontline/customer-fronting roles managing teams
  • Excellent communication (oral and written) and interpersonal skills
  • Service oriented individual with passion for healthcare industry
  • Process-driven and customer-focused
  • Strong leadership and supervisory skills and able to command respect from team members
  • Good organizational and stakeholder management skills
  • Able to think on the feet, solve problems and make sound decisions
  • Able to exercise initiative, manage pressure and multi-task in a fast-paced environment and work across departments/functions in a large and complex organization

For interested candidates, please send your most recent and updated resume to andreatan@recruitexpress.com.sg


Subject heading: Patient Liaison Centre Manager


Andrea Eunice Tan Min Er
(R23112594)
Recruit Express Pte Ltd E
A License No. 99C4599


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Healthcare Industry
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Audits
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