See more Collapse

Advance Production Support

4 weeks ago

Singapore AVENSYS CONSULTING PTE. LTD. Full time
Roles & Responsibilities

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Advance Production Support.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Responsibilities

· Perform work in shifts to provide 24/7 on-site or on-call support.

· Incident and Problem management.

· Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

· Provide root cause analysis techniques to determine cause and resolve complex system issues.

· Perform post-resolution follow-ups to ensure problems have been adequately resolved.

· Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

· Work with onsite and offshore teams across multiple technologies/applications

· Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.

· Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

· At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

· Experience in application implementation projects in financial institutions would be advantageous.

· Strong analytical and problem-solving skills.

· Ability to perform impact analysis in a structured manner.

· Good verbal & written communication skills.

· Proactive and able to work independently and under pressure.

· With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.

Mandatory Must-have Tech Skills / Framework:

Core technical competency must require:

• Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

· Application Monitoring Tools

· Incident Management

· Problem Management

· Self-motivated with a strong sense of ownership and accountability

· A quick mind with a problem-solving aptitude, creative & pragmatic

· Good project management skills with attention to details, ability to multi-task and work within tight timelines

· Strong stakeholder management and interpersonal skills, with good oral and written communications skill

· Experience working with cross-cultural teams is a plus

· Good knowledge of financial institution products and digital platforms are added advantages

Shift Timing (12-hour shift)

0800hr – 2000hr

2000hr – 0800hr

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to preethi@aven-sys.com. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.


Tell employers what skills you have

Ability to Multitask
Management Skills
Management Development
Interpersonal Skills
Root Cause Analysis
Information Technology
Problem Management
Application Support
Pressure
Accountability
Banking
Consulting
Microsoft Word
Financial Services
Incident Management

We have other current jobs related to this field that you can find below

  • Product Security Engineer

    1 month ago

    Singapore Advance Intelligence Group Full time

    Headquartered in Singapore, Advance Intelligence Group a Series D 'Double Unicorn' valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has over 2000+ employees and has presence across South and Southeast Asia, Latin America and Greater China serving 1,000+ enterprise clients,...

  • Product Security Engineer

    6 days ago

    Singapore Advance Intelligence Group Full time

    Headquartered in Singapore, Advance Intelligence Group a Series D 'Double Unicorn' valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has over 2000+ employees and has presence across South and Southeast Asia, Latin America and Greater China serving 1,000+ enterprise clients,...

  • Prod - Production Support advanced Mainframe

    2 weeks ago

    Singapore JP infotech Full time

    No shift, only on call support. if required then sometimes need to come at 7 am to office.cobol, jclResponsibilities: Ensure all the BAU support queries from business are handled on priority and within agreed SLA. Ensure incidents are escalated and facilitate to enable efficient and timely service restorations. Support the resolution of incidents and...

  • Aml Compliance Specialist

    2 weeks ago

    Singapore ADVANCE Full time

    ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and digital lending solutions, it currently partners over 700 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce...

  • Av Technician and Production Assistant

    2 weeks ago

    Singapore ABOVE PRODUCTION PTE. LTD. Full time

    We are looking for an AV Techician and Production Assistant for our Production company.For Studio Supports production setup and operations Performing adminstrative tasks amd logistics Maintenance and regular upkeep of equipment for production use Support maintenance and technical upgrades to inhouse facilityFor Production Support in all areas of production...

  • Senior IT Support Technician

    2 months ago

    Singapore ADVANCE IT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesAdvance IT was founded in 2009 by a group of professionals who wanted to prove that organizations can have affordable IT services without having to compromise on quality. We assist organizations in identifying hidden risks, reducing unnecessary IT expenditures, and providing efficient IT support with trustworthy recommendations.To us,...

  • Senior IT Support Technician

    4 weeks ago

    Singapore ADVANCE IT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesAdvance IT was founded in 2009 by a group of professionals who wanted to prove that organizations can have affordable IT services without having to compromise on quality. We assist organizations in identifying hidden risks, reducing unnecessary IT expenditures, and providing efficient IT support with trustworthy recommendations.To us,...

  • Product Support Specialist

    2 weeks ago

    Singapore VA INSIGHT SOFTWARE PTE. LTD. Full time

    The Product Support Specialist provides both technical and non-technical product-related support forcustomers and partners. The Specialist will assume ownership of support cases through the JIRA ServiceDesk and will follow through until the case has been closed or escalated to the development team for further investigation.Advanced product knowledge and good...

  • Product Support Technician

    2 weeks ago

    Singapore DEVICE ELECTRONICS PTE LTD Full time

    Technical Support Engineer Responsibilities: Technical Training and Support: Provide technical trainings and workshops for endusers and partners on Network Cabling Solutions. Answer queries and provide technical support to colleagues and customers.Product Specifications and Sales Support: Prepare and review product specifications for customers, ensuring...

  • Customer Support Director

    2 weeks ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    The Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company.As Customer Support Director, your mission will include:Developing and maintaining relationships with a portfolio of Airlines. Strengthening the relationship with ATR Operators and ensuring...

  • Accounts Executive

    2 weeks ago

    Singapore ADVANCE BUSINESS SUPPORT PTE. LTD. Full time

    Responsibilities: Maintain monthly bookkeeping, including general accounting dataentry work Preparation of schedules for monthly/yearly bookkeeping closing and quarterly GST return (if any) Preparation of payment schedules, cheque and bank data for cash disbursement Preparation of annual report according to Singapore Financial Reporting Standard (SFRS)...

  • Product Technical Support

    2 weeks ago

    West Singapore Advancer Global Facility Pte Ltd Full time

    Advancer Global Limited is the leading integrated solutions provider specialising in Integrated Facilities Management services and workforce solutions. Advancer Global is listed on the Catalist Board of the Singapore Exchange Securities Trading Limited ("SGX-ST").The Group has 2 core business segments: Employment Services, and Facilities Management Services...

  • Product Technical Support

    2 weeks ago

    West Singapore Advancer Global Facility Pte Ltd Full time

    Advancer Global Limited is the leading integrated solutions provider specialising in Integrated Facilities Management services and workforce solutions. Advancer Global is listed on the Catalist Board of the Singapore Exchange Securities Trading Limited ("SGX-ST").The Group has 2 core business segments: Employment Services, and Facilities Management Services...

  • Senior Assistant Manager, Advancement

    2 weeks ago

    Singapore CTES CONSULTING PTE. LTD. Full time

    Our client is actively searching for a Senior Assistant Manager, Advancement & Alumni, Communications to join their teamIf you are a dynamic individual seeking a new career opportunity, read furtherReporting directly to the Deputy Director, this position supports the Advancement & Alumni Division's work in deepening and widening philanthropic support and...

  • Helpdesk Support Technician

    2 weeks ago

    Singapore ADVANCE IT SERVICES PTE. LTD. Full time

    Job Highlights1) We aim for work-life balance.2) Empathic, Efficient, and Productive company culture.3) Recognition through incentives.4) Transport during working hours claimable5) AWS, Medical and Dental, Annual Health screening benefits6) 5-day work week 9 am to 6 pm or 8.30 to 5.30 pm.7) Additional incentives for ad hoc rolesWhat we seek1) Team players...

  • Desktop Support Engineer

    2 weeks ago

    Singapore BLACKSMITH PRODUCTION PTE. LTD. Full time

    Roles and Responsibilities: Managing Microsoft Office 365 license and user list Maintenance of all IT equipment (Desktops and peripherals, Laptop, CCTV security cameras and monitors, printers etc), IT support desk, provide support to onsite and remote users ensuring least turnaround time to resolve the issue. Manage enduser computing, new joiners, and...

  • Customer Service Support

    2 weeks ago

    Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    About AETOSAETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance.About the Role...

  • Senior Solutions Engineer

    4 weeks ago

    Singapore ADVANCE INTELLIGENCE PTE. LTD. Full time

    Roles & ResponsibilitiesCompany Introduction:ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and digital lending solutions, it currently partners over 700 enterprise clients across banking, financial...

  • Senior Solutions Engineer

    2 weeks ago

    Singapore ADVANCE INTELLIGENCE PTE. LTD. Full time

    Roles & ResponsibilitiesCompany Introduction:ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and digital lending solutions, it currently partners over 700 enterprise clients across banking, financial...

  • Director, Office of Advancement

    2 weeks ago

    Singapore National Skin Centre(S) Pte Ltd Full time

    Family Group: AdministrationNational Healthcare Group HQTitle: Director, Office of AdvancementJob PurposeThe Director of the Office of Advancement will be responsible for leading and managing the development and implementation of fundraising and philanthropic strategies to support the National Healthcare Group's (NHG) mission of providing world-class...