ICT Engineer
2 weeks ago
The ICT Engineer is responsible for assisting in the implementation, maintenance, and troubleshooting of an organization's IT infrastructure. This role involves providing technical support, ensuring system stability, and supporting ICT-related projects.
- Assist in the installation, configuration, and maintenance of hardware (servers, network devices, workstations, printers, etc.).
- Provide first-level troubleshooting for IT systems, applications, and networks.
- Support software installations, upgrades, and patches.
- Assist in monitoring network performance and troubleshooting connectivity issues.
- Support in configuring and maintaining firewalls, routers, and switches.
- Assist in maintaining cybersecurity measures, including antivirus, access control, and backups.
- Provide technical support to employees, resolving IT-related issues via phone, email, or in-person.
- Assist in setting up and managing user accounts, permissions, and access rights.
- Assist in managing servers, cloud systems, and IT assets.
- Monitor system performance, identifying and resolving potential issues.
- Perform basic scripting and automation tasks for IT operations.
- Maintain IT documentation, including network diagrams, configurations, and troubleshooting steps.
- Assist in generating reports on IT performance, incidents, and asset management.
- Document and track IT issues using ticketing systems.
- Support ICT team in implementing new IT projects and solutions.
- Assist in IT infrastructure upgrades, migrations, and deployments.
- Conduct research on emerging technologies and suggest improvements.
(B) Minimum Qualifications/ Job Experience:
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 3 years of experience in IT support, system administration, or a related field.
- Relevant certifications (e.g., CompTIA A+, CCNA, ITIL) are an advantage.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs).
- Familiarity with Windows operating systems and Active Directory.
- Ability to diagnose and resolve hardware/software issues.
- Strong problem-solving and analytical skills.
- Good communication and teamwork abilities.
- Willingness to learn and adapt to new technologies.
Switches
A+
Troubleshooting
Analytical Skills
Hardware
CCNA
Active Directory
DHCP
Scripting
IT Operations
Ticketing Systems
Access Control
Windows Operating Systems
System Administration
Routers
Technical Support
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