Skin Analyst Operations Specialist

4 weeks ago

Singapore BEFOUND STUDIO PTE. LTD. Full time
Roles & Responsibilities

Role Overview:
We are seeking a highly analytical and detail-oriented Skin Analyst Operations Specialist to enhance the performance and efficiency of our Skin Analysis team. This role involves supporting client interactions, developing technical skills for analysts, and driving innovation in our product offerings and skincare logic systems. The ideal candidate will combine critical thinking, a strong skincare background.

This is a work-from-office position, and you will thrive in our start-up environment where collaboration, adaptability, and proactive problem-solving are key. You will work closely with a passionate and creative team in a fast-paced, team-oriented environment that values innovation and hands-on contributions.

Role Overview:

Client Support & Analysis:

  • Assist in managing chat-based client communications to provide timely and accurate skin solutions.
  • Support Skin Analysts (SAs) in critical thinking and analysis for tailored skincare routines and recommendations.
  • Participate in consultations as needed to gain deeper insights into specific client profiles and unique skin concerns.

Product & Resource Expansion:

  • Research and source new products to expand the Befound Bshop product library.
  • Build and maintain a robust skincare logic map and the Befound skincare Incidecoder, streamlining product recommendations based on ingredients and efficacy.

Operational Innovation:

  • Continuous improvements to refine systems and processes to improve the efficiency and accuracy of skin analysis operations.
  • Collaborate with cross-functional teams to integrate advanced tools and resources into the skin analysis workflow.

Qualifications:

  • Passionate about skincare and is inquisitive about skincare ingredients
  • Strong background in skincare, dermatology, or a pharmaceutical field
  • Familiarity with skincare product ingredients, formulations, and their applications.
  • Exceptional analytical skills and the ability to translate data into actionable insights.
  • Excellent organisational skills, with the ability to manage multiple tasks and priorities effectively.
  • Strong communication and interpersonal skills, with a client-first mindset.
  • Able to work on rotating weeks (Mondays to Saturdays, Tuesdays to Saturdays)

What We Offer:

  • A work-from-studio environment in a fast-growing, pioneering start-up.
  • A supportive and collaborative team culture that celebrates each other's success.
  • Enjoy BeFound Skincare Program as an employee benefit (upon completion of probation).
Tell employers what skills you have

Ingredients
Streamlining
Microsoft Office
Assessing
Analytical Skills
Quality Improvement
Interpersonal Skills
Trusting Relationships
Treatment
Inventory
Healthcare
Critical Thinking
Dermatology
Administration
Adaptability
Teamoriented
Communication Skills
Accessibility
Customer Services
Personal Care

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