Retail Operations Manager

Found in: Talent SG 2A C2 - 3 weeks ago

Singapore EMPEROR WATCH & JEWELLERY (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Operations Manager is instrumental in bringing support and growth in the business and has a significant influence in motivating team spirit and retail excellence among the team. Responsible for day-to-day store effective operations, including sales staff management, product/inventory management, retail/customer experience excellence and sales performance monitoring. Ensuring retail sales team excel in executing daily operations standards of the boutique(s) in an efficient customer-centric way, reinforce and up-keep the high standards of excellent in-store experience and client service on a daily basis.


Job Responsibilities:

1. Operations and Boutique(s) Management

  • Responsible for supporting the boutique(s) to ensure smooth daily operations, boutique in-store excellence, operational administrative responsibilities and effective planning to achieved corporate sales objectives and targets.
  • Responsible and work closely with boutique/sales managers to uphold excellent customer and boutique service standards, including store environment, visual merchandising displays and sales/product presentation process.
  • To facilitate all marketing, events and promotional activities.
  • Ensure operational and security procedures (inventory, POS, compliance, etc) are strictly adhered for the effectiveness of daily operations compliances.
  • Enforce compliance with policies and procedures.

2. Business Planning and Development

  • Leading retail team to acquire new clients and maintain/build customer relationship with existing clients.
  • Monitoring and analysis of sales performance and propose action plans to achieve key performance objectives.
  • Improve operating process, best practice sharing and knowledge transfer to delivery a highly dedicated retail sales team.
  • Maintain awareness of market trends and monitor local competitors’ activities.

3. Team/People Management

  • Collaborate with boutique/sales managers to recruit, groom, mentor and motivate retail team towards corporate strategic and operational objectives.
  • Collaborate with boutique/sales managers to motivate retail team to provide exceptional customer service and achieve sales targets.
  • Identify and plan sales team training needs and requirements.
  • Clearly communicate and disseminate corporate objectives, action plan and necessary information to the retail team for proper execution.

Requirements:

This role is highly relationship-driven and requires a responsive, consultative and eye-for-details professional with proven experience of building successful stakeholder relationships. Demonstrate experience in managing, motivating and driving the achievement of corporate objectives.


  • Minimum 5 years of retail management experience in luxury industry (watch/jewellery is highly preferred).
  • Result-oriented leadership with positive attitude and “can-do” mindset.
  • Entrepreneur thinking and self-motivated.
  • Hands-on and detailed.
  • Passion in service and enthusiasm to inspire a team with high level of professionalism.
  • Excellent communication skills and interpersonal skills with ability to cultivate good relations with staff and stakeholders.
  • Strong team management skill to foster collaborative work environment through effective communications.
  • Good understanding of local market/industry and possess local networking.

Tell employers what skills you have

Store Operations
Excellent Communication Skills
Customer Relationship
Leadership
Microsoft Office
Microsoft Excel
Visual Merchandising
Data Analysis
Interpersonal Skills
Inventory
Exceptional Customer Service
Team Spirit
Retail Sales
Team Training
Administration
Business Planning
Compliance
Networking
Team Management
Staff Management

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