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Retail Supervisor

1 month ago

Singapore VICTORY HILL EXHIBITIONS PTE. LTD. Full time
Roles & Responsibilities

The ideal candidate has a minimum GCE'O' Level, proven experience in retail and/or F&B store operations, strong leadership skills, excellent computer knowledge, the physical ability to perform this job, and knows how to "listen and lead." They must have a dynamic personality and must be able to motivate a team.

Role Responsibilities

  • Embrace the Harry Potter Visions of Magic experience and follow training guidelines and standards to reflect brand standards and image.
  • Provide excellent customer service skills, great selling skills and show motivation to succeed.
  • Carry out end of day reporting routine.
  • Perform cashier duties at a fast pace while maintaining accuracy.
  • Manage staff scheduling – shifts and break times – with Retail Manager
  • Train new team members as required
  • Delegating staff roles and assigning shop floor positions to maximize team skills. Promote a strong sense of teamwork.
  • Work closely with the sales staff to maintain the sales area, both merchandise and the physical space, photo op and Butterbeer counter.
  • Ensure staff uniforms and presentation are up to standard.
  • Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers.
  • End of shift/day: Ensure selling floor is replenished and ready for the next day.
  • Inventory site checks. Ensuring product in store and storage is well maintained and accounted for correctly with cycle stock takes.
  • Capturing, editing, selling and printing of souvenir photographs – full training provided
  • Preparing and selling Butterbeer and pastries
  • Any other tasks as assigned by Retail Manager.

Required Education and Experience:

  • Minimum 3+ years retail management experience
  • Must be able to work a flexible schedule, weekends and evenings.
  • Preferably has a food safety hygiene certification
  • Knowledge and experience of POS systems
  • Must be able to perform all retail and F&B floor functions.
  • Stock/retrieve merchandise, lift/push/pull 10 - 15 kgs and unload shipments.
  • Excellent verbal and written communication skills, effective communication with all management and staff.
  • Willing to work in and promote a team-oriented environment, show a positive attitude & take responsibility for own action
  • Computer literacy and confidence, particularly with Excel
  • Strong eye for detail and numbers
Tell employers what skills you have

Customer Service Skills
Store Operations
Food Safety
Housekeeping
Inventory
Selling
Merchandising
Inventory Management
Selling Skills
Teamoriented
Excel
Customer Service
Scheduling
Computer Literacy