Customer Service Coordinator
1 month ago
Job Description:
- Support the Customer Service team and coordinate to deliver a high-quality customer experience, particularly from the service/repair perspective.
- Collaborate closely with Engineers to ensure seamless coordination and resolution of customer issues.
- Maintain accurate management of parts usage and inventory as required, providing real- time feedback on any service delays.
- Prepare and submit daily/weekly reports detailing products and customers serviced.
- Handle invoicing processing to vendors/suppliers, as well as the processing of customer returns and refunds.
- Adhere to any other reporting protocols required.
Requirements:
- 1.5-2 years of experience in an administrative role, preferably within a retail environment.
- High level of customer service orientation, demonstrating a genuine desire to help or serve others and consistently exceeding their needs and expectations.
- Proficiency in MS Excel, Access, and data management is essential.
- Advanced computer literacy, including intermediate-level experience with Microsoft Office, SAP, and Ariba.
- Meticulous attention to detail.
- Proven ability to establish and maintain strong relationships with individuals at all levels of a business.
- Knowledge of Dyson products would be highly advantageous.
Tell employers what skills you have
Retail
Service Orientation
Field Service
Microsoft Office
Microsoft Excel
Customer Experience
Inventory
Data Management
Invoicing
Administration
SAP
Customer Returns
Attention to Detail
Excel
Microsoft Word
Customer Service
Shipping
Computer Literacy
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