Operation Supervisor

3 days ago


Singapore NETWORK EXPRESS COURIER SERVICES PTE LTD Full time
Roles & Responsibilities

Key Responsibilities:

  • Supervise and oversee global courier operations, ensuring timely and efficient international deliveries.
  • Coordinate with international logistics partners, freight forwarders, and customs agencies to ensure smooth cross-border shipments.
  • Ensure compliance with Singapore customs procedures and international shipping regulations.
  • Attend to lost and found matters at Singapore Changi Airport, working closely with authorities and customers for quick resolution.
  • Assist in route planning and optimize delivery schedules for both domestic and international shipments.
  • Manage and support ground operations, including warehouse handling, parcel sorting, and fleet coordination.
  • Drive company vehicles when necessary to support operations (must possess a valid Class 3 driving license for both auto and manual vehicles).
  • Train and mentor logistics staff on global shipping regulations, customs procedures, and operational best practices.
  • Handle escalations related to shipment delays, customs clearance issues, and customer complaints.
  • Maintain accurate records and reports related to international shipments, customs documentation, and incident management.
  • Ensure adherence to company policies, international trade laws, and safety standards.

Requirements:

  • Valid Class 3 driving license (auto and manual).
  • Minimum 3 years of experience in global logistics, courier services, or supply chain management.
  • Strong knowledge of international customs procedures, import/export regulations, and freight handling.
  • Familiarity with Changi Airport's operations, especially lost and found protocols.
  • Experience coordinating with international shipping providers and customs authorities.
  • Strong problem-solving and decision-making skills in a fast-paced environment.
  • Ability to work flexible hours, including weekends and public holidays when required.

Preferred Qualifications:

  • Experience in freight forwarding, air cargo handling, or customs brokerage.
  • Knowledge of global courier tracking systems and logistics software.
  • Strong communication skills and ability to manage cross-border operations efficiently.
Tell employers what skills you have

WMS
Store Operations
Assertive
Brokerage
Tracking Systems
Customer Care
Vehicles
Freight
Driving License
Class 3 Driving License
Kaizen
International Logistics
Shipping
International Trade
Incident Management
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