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Customer Service cum Operations Executive

1 month ago

Singapore SOONEST EXPRESS (S) PTE LTD Full time
Roles & Responsibilities

Customer Service cum Operations Executive (Air & Sea)

Responsibilities:

  • Handling Customer’s inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
  • Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
  • Handle Shipment – process documentation, manifest, invoices, cost capturing
  • Coordinate with airlines and co-loaders to arrange for space booking
  • Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the traffic controller
  • Liaison and Attending to Customs, Agents, and Government Authorities enquires
  • Ensure full compliance with customs and airport regulations
  • Ensures SOP alignment to customer expectations and company's agreed standards of performance.
  • Support the Sales Department in quoting, liaising, and following up.
  • To promote our service to new clients.
  • Handling of permit declaration in timely and accurate handling of all tradenet declarations and submissions.
  • Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.
  • Operations to assist and work closely with the warehouse.
  • Accomplish any other ad hoc basis work on administrative duties assigned by the Manager.
  • Display a high level of professionalism and work ethics

Requirements:

  • Experience in freight forwarding will be an added advantage
  • Possess sound knowledge of permit declaration would be an added advantage
  • Knowledge of CCN/ Customs Regulations will be an added advantage
  • Must be able to work towards deadlines and according to SOPs and KPIs.
  • Proficient in MS Office and Excel applications.
  • Good working attitude, hardworking and able to perform under pressure, and ability to multi-task
  • Team player and able to work independently with minimal supervision
  • Applicants should have full working rights in Singapore

Tell employers what skills you have

Ability to Multitask
Microsoft Office
Microsoft Excel
Air Freight
Freight
Sea freight, experience
Sea Freight
Team Player
Customer Service
Warehousing Operations
Able To Work Independently

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