Systems Engineer

2 weeks ago


Singapore PERCEPT SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

We are seeking a Systems Engineer (Digital Workspace) with expertise in Identity and Access Management (IAM) and End-User Device Management. This role will be responsible for deploying, securing, and managing end-user devices, authentication systems, and collaboration tools across the organization. The ideal candidate will have experience with Microsoft Endpoint Manager, Okta, Google Workspace, and Zoom.

Key Responsibilities:

Microsoft Endpoint Manager (MEM)

Device Deployment & Configuration:

  • Plan and execute deployment of end-user devices (desktops, laptops, tablets, and mobile devices).
  • Configure and maintain device images while ensuring security and performance compliance.

Device Security & Compliance:

  • Implement security policies and ensure compliance with organizational and regulatory requirements.
  • Manage patching and updates to mitigate vulnerabilities.

Endpoint Management:

  • Utilize endpoint management tools for inventory, remote monitoring, and troubleshooting.
  • Diagnose and resolve hardware and software issues.

Software Management:

  • Oversee deployment, updates, and license management for OS and applications.
  • Ensure software compliance and licensing best practices.

User Support & Training:

  • Provide technical assistance and troubleshooting for end-user devices.
  • Develop training materials and documentation for efficient device management.

Asset Management:

  • Maintain a comprehensive inventory of end-user devices.
  • Track device lifecycle and recommend upgrades or replacements.

Performance Optimization:

  • Implement strategies for device performance tuning and monitoring.
  • PowerShell Scripting:
  • Automate device management tasks using PowerShell for improved operational efficiency.
  • Okta Identity & Access Management (IAM)

Authentication & Access Control:

  • Configure authentication flows, adaptive MFA, and role-based access control.
  • Set up factor enrollments, sign-on policies, and application policies.

Security & Compliance:

  • Implement IAM security best practices to ensure compliance with privacy regulations.
  • Manage access control, authentication, and authorization configurations.

Integration & Customization:

  • Integrate enterprise applications using SAML, OAuth, and OIDC.
  • Conduct business use case analysis and implement proof of concepts (POCs) in Okta.

User Support & Training:

  • Provide IAM-related troubleshooting and technical support.
  • Maintain documentation and conduct user training sessions.

Monitoring & Reporting:

  • Monitor Okta performance and generate reports on IAM usage.

Google Workspace Administration

Administration & Security:

  • Manage Google Workspace user accounts, permissions, and security settings.
  • Enforce security policies to protect data and ensure compliance.
  • Configure Google Workspace services like Gmail, Drive, and Calendar.

User Support & Training:

  • Troubleshoot and support Google Workspace-related issues.
  • Conduct training sessions on best practices.

Performance Monitoring & Reporting:

  • Monitor usage, optimize performance, and generate reports for leadership.

Zoom Administration

Account & Security Management:

  • Configure and manage Zoom user accounts, roles, and security settings.
  • Enforce security best practices, including encryption and access control.

User Support & Training:

  • Provide Zoom technical support for video, audio, meeting setup, and integrations.
  • Develop training materials for effective Zoom usage.

Integration & Customization:

  • Integrate Zoom with collaboration tools (e.g., Google Workspace, Microsoft 365).
  • Customize settings for optimal workflow and compliance.

Monitoring & Reporting:

  • Track Zoom performance, usage trends, and generate reports.

Qualifications & Skills:

  • 5-10 years of experience in Identity & Access Management (IAM), End-User Device Management, and IT support.
  • Expertise in managing Windows, macOS, iOS, and Android devices.
  • Strong knowledge of endpoint security, compliance, and best practices.

Experience with:

  • Microsoft Endpoint Manager (Intune, SCCM)
  • Okta Identity & Access Management
  • Active Directory (AD) & Azure AD
  • Google Workspace Administration
  • Zoom for Enterprise
  • Knowledge of authentication protocols (SAML, OAuth, OIDC) and identity security frameworks.
  • Experience in PowerShell scripting and API automation.

To apply, simply click the "Apply" button or send your updated profile to recruit@percept-solutions.com

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Tell employers what skills you have

MacOS
Adaptive
Asset Management
Technical Assistance
Laptops
Powershell
Administration
Use Case Analysis
Access Control
Security Management
Mobile Devices
Performance Tuning
Authentication
Encryption
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