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Technical Account Manager

4 weeks ago

Singapore THALES DIS (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

· Champion the management and deployment of Imperva's DSF and DAM on-premises security product solutions for designated accounts, ensuring alignment with customer needs.

· Serve as the primary technical expert for assigned customers, addressing inquiries and facilitating effective communication throughout the engagement, ensuring customers fully utilise and derive value from database security solutions.

· Build and maintain strong relationships with key technical and business stakeholders at customer organisations.

· Collaborate with account teams to understand customer goals and align technical strategies to meet their needs.

· Keep customer teams updated via ongoing status about configuration and tuning efforts, cases, feature requests (RFEs), and current news from the field on the latest security trends and developments, as well as product release notes.

· Conduct regular health checks and service reviews to assess system performance, identify areas for improvement, and improve customers' overall security posture.

· Analyze customer data related to case trends, traffic, and security alerts to provide strategic recommendations that bolster system health and security effectiveness.

· Become a champion by accelerating case closures or increasing visibility on pain points with their deployments. Work with customers, partners, customer account teams, and other internal Imperva teams to reach timely resolutions.

· Analyze customer data such as case trends, traffic, alert, and attack information to make solid recommendations for improving systems health and overall security posture.

· Educate customers on new features, tools, and updates related to database security.

· Deliver training sessions, workshops, and documentation tailored to customer needs.

· Develop and maintain tailored roadmaps for database security initiatives, ensuring alignment with customer objectives.

· Provide feedback to product and engineering teams based on customer insights to influence the development of new features and enhancements.


Requirements:

· Bachelor’s degree in computer science, Information Security, or a related field (or equivalent experience).

· 5+ years of experience in technical account management, database administration, or information security.

· Strong understanding of database systems (e.g., Oracle, SQL Server, MySQL, PostgreSQL, MongoDB).

· Expertise in database security technologies, including data encryption, access management, and threat detection tools.

· Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their database security services.

· Knowledge of security frameworks and compliance standards (e.g., NIST, ISO 27001, CIS Benchmarks).

· Excellent communication and presentation skills to engage technical and non-technical audiences.

· Strong problem-solving and analytical skills.

· Ability to manage multiple customer accounts and projects simultaneously.

· Willingness to travel to customer sites as needed.

· Certifications such as CISSP, CISM, or database-specific certifications are a plus.


Tell employers what skills you have

Account Management
MongoDB
PostgreSQL
Oracle SQL
ISO
TAM
ISO 27001
Tuning
Imperva
SQL
Database Administration
SQL Server
Presentation Skills
Encryption
CISSP