EUC Lead
1 day ago
Responsibilities
- Lead the build-and-deploy technicians and provide training as necessary
- Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
- Resolves issues related to desktop computing, software, and hardware
- Support all end-user BAU activities such as software upgrades, patching, computer imaging, deploying build images and software using InTune
- Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity issues, etc.
- Manage IT assets purchase orders, delivery, and installation with 3rd party supplier
- Produce operational documentations and evidence for internal and external audits
- Consistently consult direct manager in evaluating requirements and execution
- Support all business areas with technical expertise and provide outstanding service to end-users
Skills Requirement
- Bachelor’s degree in computer science/ Information Technology/ Engineering or equivalent
- 5-7 years’ experience in IT environment
- Excellent knowledge in troubleshooting on Windows, Mac, operating system.
- Basic network infrastructure skills
- Ability to stay calm under pressure and very well organized in advancing tasks assigned.
- Ability to communicate and supervise 3rd party vendor effectively
- Ability to manage asset inventory very well
- Knowledge in ServiceNow, JIRA, Confluence
- Strong skills in Microsoft Excel.
Tell employers what skills you have
Mac
Confluence
Asset Management
Microsoft Excel
Mac OS
Mobile Device Management
IT End User Computing
SharePoint
JIRA
Pressure
Windows
ServiceNow
VPN
Commissioning
IT Asset Management
BAU Support
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