Duty Manager

4 weeks ago


Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time
Roles & Responsibilities

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.


As a Duty Manager, you will be tasked to:

  • Ensure Seamless Operations during the assigned shift
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
  • Set up accurate accounts for each guest according to their requirements.
  • Be well versed and provide information on Marriott International's loyalty program - Marriott Bonvoy
  • Ensure rates match market codes, document exceptions.
  • Secure payment prior to issuing room key, verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists.
  • Attend to emergency situations and guest feedback
  • Complete cashier and closing reports.
  • Supply guests with directions and property information.
  • Accommodate guest requests, contacting appropriate staff if necessary.
  • Follow up to ensure requests have been met.
  • Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts.
  • Manage emergency situations
  • Count and secure cashier float at beginning and end of shift.
  • Obtain manual authorizations and follow all Accounting procedures.
  • Notify Loss Prevention/Security of any guest reports of theft.

Tell employers what skills you have

Fire Safety
Front Office
Property Management
Life Safety
VIP
Public Safety
Hospitality Industry
Adaptable
Adaptability
Accounting
Wellbeing
Customer Service
Hospitality

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