![TOLEDO INTERNATIONAL PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
Duty Manager
4 weeks ago
About the Job
We are looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll be expected to effectively and efficiently deal with all guest complaints, queries and suggestions.
Job Benefits
- Birthday Leave
- Flexi-benefit
- Insurance Coverage
- Learning and Development Opportunities within IHG
- Employee Rate across IHG Hotels worldwide
- Duty Meal
Job Responsibilities
Staff Management:
- Provide mentoring to Guest Services Agents, offering coaching and regular feedback to manage conflicts and enhance employee engagement.
- Ensure team members are adequately trained and equipped with the necessary tools to fulfil their job duties.
Team Collaboration and Communication:
- Foster teamwork to ensure quality service through consistent communication and coordination.
- Develop programs aimed at improving team member engagement, aligning with brand service behaviours.
- Implement and monitor team member succession planning to ensure a robust and capable team for the future.
Guest Satisfaction:
- Address guest complaints promptly and ensure corrective actions are taken to resolve issues and concerns.
- Drive improvements in guest satisfaction goals by collaborating with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
- Allocate time to interact with guests, solicit feedback, and build positive relationships.
Operational Standards:
- Accountable for maintaining Standard Operating Procedures (SOPs) in accordance with Service Level Standards.
- Perform any other ad-hoc duties as assigned by the Rooms Division Manager or Operations Manager.
- This role plays a critical part in ensuring the smooth operation of our establishment, guaranteeing high levels of guest satisfaction and fostering a positive and engaged team environment.
- Minimum of a Diploma or equivalent qualification, or a minimum of 2 years of relevant experience in the Hospitality Industry.
- Proficiency in spoken and written English is essential.
- Demonstrated excellence in communication, problem-solving, reasoning, and motivational skills.
- Flexibility to work varying shift schedules, including nights, weekends, and holidays.
Tell employers what skills you have
Coaching
Front Office
Mentoring
Rooms Division
Team Collaboration
Written English
Housekeeping
Property
Hospitality Industry
Service Level
Employee Engagement
Opera
Staff Management
Hospitality
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