Deskside Engineer

Roles & Responsibilities

Job Summary:As a Deskside Engineer, you will be responsible for providing 2nd level helpdesk and onsite support to users and VIPs, ensuring seamless operation of desktops, notebooks, mobile devices, peripherals, video conferencing, and audio-conferencing equipment. You will be tasked with updating software patches and delivering prompt and efficient IMAC (Install, Move, Add, Change) and Desk-side Break Fix support to end user devices in accordance with Service Level Agreements (SLAs) by location. This role requires excellent technical skills, general IT knowledge.

Key Responsibilities:

• Provide 2nd level helpdesk and onsite support to users and VIPs for desktops, notebooks, mobile devices, peripherals, video conferencing, and audio-conferencing equipment.
• Ensure timely updating of software patches and maintain devices at optimal performance.
• Deliver IMAC (Install, Move, Add, Change) and Desk-side Break Fix support for end user devices and peripherals, adhering to SLAs by location.
• Oversee installations, de-installations, cascades, moves, additions, refurbishments, and operational changes for all in-scope equipment, software, and related services at designated customer sites.
• Coordinate, plan, and schedule IMACs in support of office changes, staff onboarding/offboarding, collaborating with all affected IT functions and/or 3rd party vendors to minimize operational interruptions or disturbances.
• Handle Video Conferences and assist with meeting room A/V setups.
• Participate in IT-related projects, activities, and events as required.

Requirements for the role:

• Strong technical skills and general IT knowledge to troubleshoot and resolve desktop, notebook, mobile, and peripheral issues.
• Familiarity with video conferencing and audio-conferencing equipment.
• Excellent communication and interpersonal skills to provide top-notch support to users and VIPs.
• Ability to work independently and as part of a team, collaborating effectively with other IT functions and external vendors.
• A proactive and customer-focused approach to address user needs promptly.
• Flexibility to handle office changes and other on-site activities efficiently.

Why iCompaz?

iCompaz is a Joint Venture between Infosys Limited and Temasek Holdings, both global leaders in their respective industries, and the JV was created exclusively to bring Digital Transformation capabilities and global skills to the ASEAN market. Temasek Holdings is a global investment company headquartered in Singapore. Infosys is a global leader in next-generation digital services and consulting, headquartered in Bangalore, India.

We take pride in our fair employment opportunity. You are welcome at iCompaz regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

We offer an inclusive and diverse workplace environment to support your career aspirations. We have a strong emphasis on continuous learning to your professional and personal growth. If you are looking for an opportunity where you would be able to make an impact with what you are good at, and at the same time being able to explore any other area that interests or motivates you, WE’VE GOT YOU COVERED

How to apply:

Please apply with your Resume with subject line ITE Graduate Hiring to: priyavasu.kurup@icompaz.com

Tell employers what skills you have

Digital Transformation
Video Conferencing
Troubleshooting
Ability To Work Independently
Interpersonal Skills
Service Level
Customerfocused
Application Support
Mobile Devices
Consulting

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