Front Office
3 weeks ago
Job Responsibilities
•Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
•Handle room registration for arriving and departure guests in accordance with the Service Quality Review standards.
•Up to date of internal promotions and be familiar with the local events in Singapore.
•Adapt to changes and ensure adherence to organizational operating procedures and service standards.
•Handle guests' requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests' requests are followed through.
•Handle guests' challenges and feedback and escalate to higher management if necessary.
•Maintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless guest experiences.
•Always demonstrate exceptional customer service to guests and fellow employees.
•Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
•Observe activities in the hotel; report any suspicious characters, items and/or activities to Security Department.
•Respond to emergency situations.
•Practice well-mannered and always groomed as per company standard.
•Self -Motivate for continuous learning and development.
Other Prerequisites
•Proficient knowledge in Microsoft Office applications.
•Having a good command of spoken and written English, and any additional language is an advantage.
•Pays attention to details and have strong customer service skills.
•Mature, meticulous, resourceful, organized, and able to work independently.
•A team player and takes initiative to assist other Team Members when required.
•Have impeccable follow-through; and "Can Do" attitude and mindset.
•Good guest relation and problem-solving skills.
•To be able and willing to work on rotating shifts including weekends and public holidays.
Housekeeping
Exceptional Customer Service
Risk Management
Characters
Attention to Details
Team Player
Pricing
Financial Services
Able To Work Independently
C++
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