Database Support

2 weeks ago


Singapore ADECCO PERSONNEL PTE LTD Full time
Roles & Responsibilities

Database Production Support Engineer

We are looking for a highly skilled and proactive Production Support Engineer to oversee the day-to-day operations of our technology platform, which includes MS SQL Server, Oracle, and Unix. The ideal candidate is a problem solver who can identify and address production issues, create and manage incident and problem tickets, and collaborate seamlessly with development and business operations teams.

Java Application Support role with a strong emphasis on database and middleware support.

Key Responsibilities:

Production Operations & Incident Management

  • Manage daily operations, ensuring system stability and availability.
  • Proactively identify potential production issues and drive swift resolutions.
  • Create and manage incident, enhancement, and problem tickets.
  • Provide real-time support during outages, collaborating with technical teams to restore services efficiently.

Technical Expertise & Troubleshooting

  • Hands-on experience in Java/J2EE (Core Java, JDBC, EJB, Web Services) and server-side technologies (SOAP/RESTful services, XML/XSLT, AOP, MQ, Microservices, MuleSoft).
  • Strong knowledge of middleware components like IBM WebSphere MQ, JBoss Application Server, and MuleSoft.
  • Expertise in Unix/Windows operating systems, including scripting for automation and issue resolution.
  • Proven experience with Oracle, DB2, and PL/SQL query performance tuning.
  • Knowledge of event-driven and scheduled batch processes.

Monitoring, Deployment & Governance

  • Support and enhance application monitoring, ensuring system health and performance.
  • Work closely with Infrastructure, Development, and Testing Teams on releases, upgrades, and maintenance.
  • Lead incident resolution, performing root cause analysis and developing risk mitigation strategies.
  • Provide on-call support for critical issues, coordinating with various teams across the organization.

Communication & Collaboration

  • Act as a key liaison between technical teams, business stakeholders, and management.
  • Clearly communicate system status, incident progress, and resolution timelines.
  • Suggest and implement automation solutions to improve system efficiency and reduce manual intervention.
  • Drive continuous improvement initiatives, identifying vulnerabilities and optimizing processes.
What We're Looking For:

5+ years of relevant IT experience (Production Support, ITIL, Release Support, or equivalent).
Excellent written and verbal communication skills in English.
Strong ability to troubleshoot, analyze, and resolve complex technical issues.
Experience handling L1/L2/L3 support roles with knowledge of monitoring and scheduling tools.
A proactive mindset with the ability to assess severity, engage teams, and escalate when necessary.
Ability to thrive in a fast-paced, high-stakes production environment.

If you are passionate about production support, have a keen eye for problem-solving, and enjoy working in a dynamic environment, we'd love to hear from you

Don't miss out on this chance to be a part of a dynamic and growing team. Take the Next Step in your career journey with us

  • To apply, please submit your updated resume along with your notice period, current salary package details, including base salary, incentives, annual wage supplement, and expected salary.
  • Click on the 'Apply here' button to drop your resume directly or email it to susmita.sahu@adecco.com.
  • Our team will review all applications and contact shortlisted candidates for further steps in the selection process.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

Tell employers what skills you have

Troubleshooting
Oracle
Application Monitoring
Root Cause Analysis
Scripting
Unix
SQL
Application Support
Operating Systems
DB2
ITIL
Java
Scheduling
JBoss Application Server
Incident Management

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