Junior Project Assistant

4 weeks ago


Singapore RAINBOW COVE EDUCATION GROUP PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities:

Project Coordination:

  • Support the Senior Project Manager in tracking project progress.
  • Maintain project documentation, reports, and meeting notes.

1st Level Help Desk & User Support:

  • Act as the first point of contact for end-users (students, teachers, and administrators).
  • Troubleshoot common platform issues and provide quick resolutions.
  • Escalate technical problems to the external development team when necessary.
  • Maintain a knowledge base and FAQ to assist users efficiently.

Data Collection & Testing:

  • Assist in gathering user feedback and analyzing platform performance.
  • Help test platform features and report any issues to the development team.

Post-Delivery Support & Improvement:

  • Monitor platform usage and assist in identifying areas for improvement.
  • Help address user issues, collect feedback, and suggest enhancements.
  • Support educators in updating and managing learning materials.

Content & Resource Management:

  • Support educators in organizing learning materials for AI integration.
  • Manage files, documents, and communication channels.
Requirements:
  • Diploma or Bachelor's degree in Business, Education, IT, or related fields.
  • 1-3 years of experience in project coordination, IT support, or administrative roles.
  • Strong organizational and communication skills.
  • Experience in a help desk or customer support role is a plus.
  • Fluent in spoken and written Chinese and English.
  • Ability to troubleshoot and provide basic technical support to end-users.
Tell employers what skills you have

Microsoft
Leadership
Microsoft Excel
Customer Support
Interpersonal Skills
WIP
Communication Skills
Project Coordination
Resource Management
Proofreading
Technical Support

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