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Customer Services Executive
4 months ago
Job Responsibility
- Provide first level of support and customer service
- Provide quality customer service to customers over the phone or email
- Require to listen, probe to clarify and understand customer needs
- Escalate problems or issues promptly and resolve customer queries
- Manage modified parts repairs and warranty claims
- Arrange routes for revisit
- Generate reports and perform various administrative tasks
Job requirement
- Minimum 1 Year(s) of experience in Similar Position
- Good interpersonal and communication skills
- Able to converse in English and Mandarin as customers need
- Highly motivated and positive-minded
- Able to work in a fast-paced environment
Tell employers what skills you have
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Inventory
Administration
Freight
Warranty
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience