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Senior Associate, Change Coordinator, EASRE, Technology
4 months ago
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- The objective of this role is to ensure that all BAU changes, enhancements, project implementations going into the production environment does not disrupt or cause any risk to the existing production environment.
- Manage day-to-day normal and emergency change requests.
- Investigate change violations/unauthorized change requests and ensure that all cases are properly documented, reviewed and signoff by MDs. Ensure disciplinary actions are enforced.
- Review and assess the risk of all changes for Change Board meetings.
- Review justification of change requests during freeze periods for MD's approval.
- Chair Change Board meetings.
- Identify and resolve process and execution issues with necessary stakeholders such as Application Support, Infrastructure and Change Teams.
- Oversee creation and availability of management, process reports, analyze and review reports.
- Manage applications under change freeze, justify and assess the risk of change appeals to MD.
- Oversee completeness and integrity of information collected to conduct daily operations.
- Establish measurements and targets to improve process effectiveness and efficiency.
- Act as an escalation focal point for all roles involved in the change process.
- Have prior experience with Change Management Process.
- Process and audit oriented.
- At least a Poly or degree qualification.
- 5-6 years of experience.
- Able to be on standby 24x7 support.
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
