Customer Services

2 weeks ago


Singapore SK NEW WORLD HOLDINGS PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Provide prompt and courteous support to users of our platform via email, chat, and other channels.
  • Assist users with account-related inquiries, troubleshooting trading issues, and navigating platform features.
  • Collaborate with development teams to resolve technical issues and improve platform performance.
  • Stay informed about cryptocurrency and DeFi trends to provide accurate support to users.
  • Identify common user pain points and provide feedback for platform improvement.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 2-3 years of customer service experience, preferably in cryptocurrency or exchange.
  • Deep understanding of crypto and blockchain technology.
  • Excellent communication and problem-solving skills.

Tell employers what skills you have

Troubleshooting
Microsoft Office
Customer Experience
Interpersonal Skills
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Cryptocurrency
Customer Service Experience
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