Assistant Cafe Manager

3 weeks ago


Singapore COMMONWEALTH CONCEPTS PTE. LTD. Full time
Roles & Responsibilities

  • Managed food quality, consistency, presentation and cost with proper planning based on sales needs. Take into account customer feedback and channel this back to Café Manager
  • Ensure that high standard of hygiene is maintained by the all staff.
  • Manpower planning with proper planning on weekly staff duty roster to ensure staffing meets the sales needs.
  • Supervise cash flow and handle petty cash payments
  • Review communication book daily.
  • Assist Cafe Manager to develop market positioning and ensure that advertising , promotions, and prices are consistent with and communicate that positioning to the staff
  • Make decisions on issues such as recruitment, discipline, termination of employment, performance assessment and reward.
  • Make every effort to let customers feel welcome with friendly and uncompromising service. Ensure all service crew follow likewise
  • Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations
  • Know the duties & responsibilities of staff & ensure they are carried out
  • Supervise operations in outlet and serve customers when required
  • Handle customer complaints, maintaining good customer relationships
  • Any other tasks as and when assigned by Management

Tell employers what skills you have

Leadership
Ingredients
Manpower Planning
Food Safety
Food Quality
Inventory
Recruiting
Customer Relationships
Exceptional Customer Service
Sanitation
Channel
Customer Satisfaction
Customer Service
Cash Flow
Scheduling
Pastry
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