Customer Service and Compliance Manager
4 weeks ago
Job Highlights
- Basic + Commission + Bonus
- Great Medical Benefits and Staff Purchase
- Engaging and Positive Workplace Culture
Responsibilities:
Customer Service:
- Provide exceptional customer service by addressing customer inquiries, concerns, and complaints via phone, email, or chat.
- Maintain a positive and professional attitude while assisting customers with their needs.
- Ensure timely and accurate resolution of customer issues to enhance customer satisfaction.
- Build and maintain strong customer relationships to drive customer loyalty.
Telemarketing:
- Conduct outbound calls to potential customers to promote products or services.
- Generate sales leads and schedule appointments for sales representatives.
- Deliver persuasive and compelling sales pitches to prospective customers.
- Follow up on leads and inquiries to convert them into sales opportunities.
- Achieve individual and team sales targets.
Administrative Support:
- Maintain accurate and up-to-date customer records and sales activities in the CRM system.
- Provide administrative support to the sales team, such as data entry and report generation.
Requirements:
- Proven experience in customer service and telemarketing roles.
- Excellent communication and interpersonal skills.
- Strong sales and negotiation abilities.
- Ability to handle customer inquiries and complaints with professionalism and empathy.
- Results-oriented mindset with a focus on achieving sales targets.
- Proficient in using CRM systems and telemarketing tools.
- Good organizational and time management skills.
- Ability to work well in a team and collaborate effectively.
- Resilience and ability to handle rejection.
- High school diploma or equivalent. Additional certifications or training in customer service or sales will be a plus.
Tell employers what skills you have
Negotiation
CRM
Microsoft Excel
Telesales
Telemarketing
Interpersonal Skills
Customer Loyalty
Customer Relationships
Exceptional Customer Service
Cold Calling
Data Entry
Administrative Support
Customer Satisfaction
Customer Service
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