Data Center Facility Operations

4 weeks ago


Singapore HELIUS TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

Position Type: Agency Contract deputed to Client | Work Location: CBD | Work Hours: Shift Hours


Required: Experience in Data Center facility Operations like Power, Cooling and fire systems and DC Facility Operations


Responsibilities

Monitors Inhouse Infra and security, maintains the systems and solves system issues.

System Monitoring

•24x7x365 monitoring of security and infrastructure alarms

Incident Management

•Process the incident tickets and provide quality update communication/notifications to the customers.

•Manage the Incident Bridge

Documentation and Processing

•Ensures timely and accurate input of access information into the system

•Processes inbound requests from internal stakeholders and sites

•Dispatches service requests, trouble and alarm tickets

Technical Expertise

Builds familiarity with BMS systems, and basic data center infrastructure

•Has working knowledge of service management framework and the tools

•Has working knowledge of security and operations best practices

Systems Support & Maintenance

•Processes inbound alerts from essential systems and network elements

•Provides timely response to all related alarms

•Processes site maintenance and outage notifications

Problem Solving

•Ability to identify and resolve, or report, a detected problem

•Escalates trouble cases and emergencies as needed to lead and/or management personnel



Almira | Recruitment Consultant

Email: almira@helius-tech.com| Office Telephone: +65 64299403

EA Personnel Registration Number: R22111126

Singapore Employment Agency Licence No: 11C3373


Tell employers what skills you have

Fire Safety
Hardware
Service Management
Data Center
Problem Solving
Cooling Towers
Power Distribution
Cabling
Incident Management
Facilities Management

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