Order Management Team Leader

3 weeks ago


Singapore LENSKART SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Job Summary

The Order Management Team Leader will oversee the daily operations of the order management team, ensuring accurate and timely processing of customer orders from receipt to delivery. This role requires strong leadership, organizational skills, and collaboration with cross functional teams (Sales, Logistics, Customer Service) to optimize workflows and enhance customer satisfaction.


Key Responsibilities

Team Leadership

Supervise, mentor, and train order management specialists.

Conduct performance reviews, set goals, and manage workloads

Foster a positive team environment focused on efficiency and accountability


Order Processing

Oversee end to end order lifecycle (entry, confirmation, fulfillment, dispatching).

Ensure completion of orders (fulfill ability, delivery timelines)

Resolve discrepancies in orders, inventory, or returns.


Customer Service

Address escalated internal customer inquiries and complaints.

Maintain proactive communication with order status

Collect and relay customer feedback to improve processes


Reporting & Analysis

Monitor KPIs (order accuracy, cycle time, fulfillment rates).

Generate reports for senior management on team performance.


Process Improvement

Identify inefficiencies and implement solutions (automation tools, workflow adjustments).

Update SOPs and ensure team compliance.


Compliance & Documentation

Ensure adherence to company policies and standards.

Maintain accurate records of orders, returns, and exchanges.


Cross Functional Collaboration

Liaise with Sales, Logistics, Finance, and IT to resolve issues.

Coordinate with Logistics for timely shipping and delivery.


Qualifications

Education: Bachelor’s degree in Business, Supply Chain, or related field.

Experience: 3 – 5 years in order management; 1–2 years in leadership.


Skills:

Proficiency in ERP systems (e.g., SAP, Oracle).

Strong communication and problem-solving abilities.

Detail oriented with organizational and multitasking skills.

Customer centric mindset and data analysis expertise.

Preferred Qualifications

Certification in Supply Chain (CSCP) or Project Management (PMP).

Experience with CRM tools (e.g., Salesforce).


Tell employers what skills you have

Oracle
Dispatching
Process Improvement
Compliance
Team Leadership
Accountability
Customer Satisfaction
Team Leader
Customer Service
Proactive Communication

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