Windows 11 Engineer

3 weeks ago

Singapore IOTALENTS PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities:

  • Image Creation and Management: Develop, deploy, and maintain standardized Windows 10/11 images for endpoint devices across the organization, ensuring optimal performance and stability.
  • OS Deployment: Configure, troubleshoot, update, and maintain global OS Deployment variants on SCCM.
  • Security Compliance: Ensure that all Windows endpoint devices comply with company security policies and standards, conducting regular audits and updates, as necessary.
  • Technical Support: Provide expert technical assistance for Windows endpoint devices, including desktops, laptops, and other devices. Troubleshoot and resolve software and hardware issues to maintain system reliability.
  • Project Coordination: Coordinator of the Windows 11 migration project, tracking progress of timelines, gathering of information, issues tracking, and risk mitigation to ensure a smooth transition.
  • Collaboration: Work closely with IT teams, partners, and other business departments to ensure project and operational objectives are met.
  • Issue Resolution: Provide ongoing technical support during and after the migration, addressing and resolving any issues related to the transition, including deployment failures, application problems, and performance concerns.
  • Documentation: Create and maintain detailed documentation for support procedures, configuration settings, and troubleshooting steps to ensure consistency and support efficiency.
  • Cross-Functional Coordination: Collaborate with IT teams involved in patch management, security, and regional deskside support to ensure a seamless migration experience.

Required Experience:

  • OS Expertise: Extensive experience in troubleshooting and supporting Windows 10/11 operating systems.
  • Image Creation and Deployment: Experience creating, maintaining, and deploying OS Images in a large enterprise environment.
  • Endpoint Management: Proficiency with endpoint management tools such as Microsoft SCCM, MDT, Intune, or similar.
  • Security Practices: Strong knowledge of endpoint security best practices and implementation.
  • Technical Understanding: In-depth understanding of Active Directory, Group Policies, Networking, and Endpoint Security.
  • Scripting and Tools: Experience with PowerShell, command-line scripts, and SysInternals tools.

Desired Soft Skills:

  • Problem-Solving: Exceptional problem-solving skills with a keen attention to detail and the ability to resolve complex issues effectively.
  • Communication: Strong communication skills with the capability to work independently as well as collaboratively within a team environment.
  • Adaptability: Ability to adapt to changing priorities and manage multiple tasks efficiently.

Tell employers what skills you have

Troubleshooting
Technical Assistance
Hardware
Laptops
Active Directory
Powershell
VIP
Scripting
Soft Skills
Adaptability
Compliance
Networking
Operating Systems
Windows
Project Coordination
Technical Support

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