Executive/Senior Executive, Operations

3 days ago

Singapore ST LUKE'S ELDERCARE LTD. Full time
Roles & Responsibilities

The Executive, Operations (Non-Clinical) is responsible for overseeing and managing all non-clinical services within the nursing home. This includes security, landscaping, cleaning services and other supportive services. The goal is to ensure a high-quality living environment for residents.

Responsibilities:

1. Management of services including security, landscaping, cleaning, etc.

- Oversee outsourced services including cleaning, catering, laundry, security, and medical supplies.

- Ensure seamless integration of these services into the day-to-day operations of the nursing home.

- Identify, evaluate, and select reputable service providers.

- Negotiate contracts and service level agreements (SLAs).

- Monitor vendor performance against agreed-upon metrics and KPIs.

- Ensure compliance with healthcare regulations and standards.

- Conduct regular audits and inspections of outsourced services.

- Implement corrective actions when necessary to improve service quality.

- Foster positive relationships with vendors and contractors.

- Act as the primary point of contact for service providers.

- Address and resolve service-related issues promptly.

- Implement and track corrective actions and preventive measures.

- Maintain thorough documentation of contracts, communications, and performance reports.

- Present regular reports to senior management on the status and performance of outsourced services.

2. Staff Management:

- Recruit, train, and evaluate soft services staff.

- Conduct regular performance reviews and provide ongoing training.

- Manage external service providers to ensure compliance with contract obligations and implement improvement plans in partnership with providers on operational issues surfaced.

3. Budget Management:

- Develop and manage budgets for all soft services.

- Monitor expenses and ensure cost-efficiency.

4. Compliance:

- Ensure all services comply with health and safety regulations.

- Maintain documentation and records as required by regulatory bodies.

5. Process improvement:

- Evaluate current processes through observations, data analysis and employee interviews.

- Identify bottlenecks, redundancies and other areas of inefficiency.

- Apply process improvement methodologies to streamline operations, oversee execution of improvement plans to ensure minimal disruption to operations and measure the effectiveness of process improvements

- Adopt a culture of continuous improvement within the Operations team.

6. Others

- Any other tasks as assigned from time to time

Qualifications:

- Bachelor's degree in hospitality management, business administration, or related field.

- Minimum of 3-5 years of experience in a similar role, preferably within a healthcare or eldercare setting.

- Strong leadership and management skills.

- Excellent organizational and communication skills.

- Knowledge of health and safety regulations.

Skills:

- Ability to work collaboratively within a multidisciplinary team.

- Compassionate and patient-focused approach.

- Strong problem-solving and decision-making abilities.

- Proficient in Microsoft Office Suite and other relevant software.

Working hours:

- Full-time position.

- May require weekend or evening work.

- On-call availability for emergencies.

Tell employers what skills you have

Management Skills
Budgets
Microsoft Office
Data Analysis
Budget Management
Healthcare
Administration
Hospitality Management
Service Level
Audits
Landscaping
Video Editing
Nursing
Animation
Staff Management
Catering

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