Store Manager
6 days ago
The Store Manager will oversee all aspects of 1 store operations, from managing staff and inventory to ensuring high food safety standards and outstanding customer service. This role requires strong leadership, hands-on problem solving, and a passion for food and hospitality.
1. Daily Store Operations
- Supervise the store's daily activities, ensuring cleanliness, efficiency, and smooth operations.
- Oversee opening and closing procedures.
- Handle customer feedback, concerns, and ensure service excellence.
2. Team Management
- Recruit, train, and manage a team of crew members.
- Schedule staff shifts and manage manpower based on peak hours.
- Motivate and coach the team to deliver consistent quality and service.
3. Food Preparation & Quality Control
- Ensure food preparation meets company standards for quality, hygiene, and presentation.
- Monitor food safety compliance, including SFA standards and internal SOPs.
- Work with central kitchen or suppliers to ensure consistent ingredient supply.
4. Inventory & Stock Control
- Manage store inventory and place orders when needed.
- Conduct regular stock checks and manage wastage.
- Ensure FIFO (First In, First Out) practices are followed.
5. Sales & Reporting
- Monitor daily sales and report performance to HQ.
- Implement promotions and track effectiveness.
- Maintain petty cash records and manage store-level expenses.
6. Marketing & Customer Engagement
- Execute in-store marketing activities and seasonal campaigns.
- Build rapport with customers and create a welcoming environment.
- Collect and relay customer feedback to improve the brand.
- 2-4 years of experience in F&B operations, preferably in quick-service or healthy food concepts.
- Prior experience in a leadership or supervisory role.
- Strong communication and interpersonal skills.
- Passionate about healthy eating and customer service.
- Knowledge of food hygiene practices and store operations.
- Comfortable using POS systems and basic reporting tools.
- Able to work on weekends, shifts, and public holidays.
Store Operations
Sales
Leadership
Quality Control
Visual Merchandising
Food Safety
Interpersonal Skills
Inventory
Customer Engagement
Problem Solving
Marketing
Compliance
Team Management
Customer Service
Service Excellence
Hospitality
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