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Roles & Responsibilities

*New Outlets Opened at Clarke Quay Central*

Job Responsibilities:

  • Be the 1st-in-charge of the store to oversee and ensure smooth daily operations
  • Responsible for the profit & loss of the store and implement appropriate cost control measures
  • Manage the store's budget and forecasts to meet or exceed management expectations
  • Maximize profitability of the store by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
  • Maintain and improve the overall performance of the store on a regular basis including cost analysis and monitoring of processes
  • Supervise food and operational safety to ensure a comfortable environment for the customers
  • Ensure customers' needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
  • Drive operational efficiencies of the store by providing operational leadership in support of the organization's service culture and maximize customer satisfaction
  • Control labour through effective manpower scheduling and monitor leave of staff
  • Actively involved in hiring process by identifying and selecting candidates for junior positions
  • Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
  • Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
  • Handle all store administrative duties
  • Any other jobs or duties assigned by the Senior Store Manager from time to time.

Job Requirements:

  • Minimum of 5 years management experience in Food & Beverage industry.
  • Possess sound leadership qualities and ability to manage service staff.
  • Competency in Microsoft Office applications (Excel, Word and PowerPoint).
  • Excellent communication & interpersonal skills; able to build lasting relationships with guests.
  • Possess good organizational and management skills; able to lead and inspire staff
  • Singaporeans only
Tell employers what skills you have

Coaching
Management Skills
Leadership
Microsoft Office
Visual Merchandising
Interpersonal Skills
Inventory
PowerPoint
Excel
Customer Satisfaction
Diplomacy
Customer Service
Scheduling
Cost Control
Turnover