MIS Engineer

4 weeks ago

Singapore ASIAPAC TECHNOLOGY PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities


MIS Support

•Develop and maintain broad knowledge of company’s’ business and technology requirements and needs

•Ensure smooth operations, KPI, and customer satisfaction

•Work closely with other MIS Staff on technical issues and provide the necessary resolutions during service outage (personnel will include external vendors)

•Engage in and improve the whole lifecycle of services, ensure that all systems are working at optimal levels and proactively assessing and making recommendations for improvement to System/Service Resiliency

•Be responsible for handling Level 1/2 platform operations support as well as for achieving the key performance matrices within SLA, as per committed

•Develop and implement MIS policies, SOP to ensure stable, secured business operations inclusive of lifecycle of MIS i.e. software and hardware, operations

•Recommend and implement new technology solutions to improve productivity.

•Management of any services operational interactions with 3rd parties both internal and external


Cross group collaboration

•Work closely with relevant teams to define roadmap, monitor and manage the performance as per the SLA's and performance indicators set

•Work closely with cross-functional teams and vendors to identify opportunity to improve services

•Work closely with all technical group to on-board the new governance for operations management, service management and performance management i.e. Systems, processes, improvements, aligned metrics, compliances


Job Requirements

•Bachelor degree with at least 5 years of IT experience

oAt least 3 years of experience in Infra management and operations

oAt least 2 years of EUC Support experience

•Technical understanding of IT lifecycle management (EUC, DC/Cloud Services)

•Technical hands-on with infra stacks i.e. desktops/laptops/devices, servers

•Technical hands-on with Windows OS, Servers, Storage and Backup, Network, VMWare, Cloud i.e. O365, BMC Remedy, AWS, Azure, Telephony

•Knowledge of IT lifecycle management

•Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management

•Strong problem-solving skills and able to prioritise and manage multiple tasks

•Strong communication skills

oStrong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams

oAble to interact with various levels of internal and external stakeholders both in written and verbal forms

•Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.

•Readiness to demonstrate a proactive attitude


Tell employers what skills you have

Troubleshooting
VMware Infrastructure
Azure
Change Management
Service Management
Active Directory
VMware
BMC Remedy
Operations Management
Windows OS
Problem Management
VMware Workstation
Performance Management
Incident Management
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