Indoor Sales Coordinator

2 weeks ago

Singapore PHAOS TECHNOLOGY PTE. LTD. Full time
Roles & Responsibilities

JOB DESCRIPTION

1. Sales Support and Administration: -

  • Order Processing: Manage and process customer orders received via phone, email, and e-commerce platforms. Ensure accurate entry and timely processing of orders.
  • Quotation and Sales Order Preparation: Generate sales order confirmation upon receipt of PO from customers/ sales team. Assisting sales team in ad-hoc quotation generation as and when needed.
  • Customer Data Entry (E-Commerce): Maintain and update accurate customer records, order histories, and communication logs in the e-commerce tracking list.

2. Customer Service and Relationship Management: -

  • Customer Support: Respond to customer inquiries related to both online and offline orders, including product information, delivery status, and issue resolution.
  • Return & Exchange Management: Verify the eligibility of returns and exchanges for online orders, ensuring adherence to company policies.
  • Complaint Handling: Address and resolve customer complaints regarding product quality, delivery delays, or any other service-related issues, ensuring customer satisfaction.
  • Follow-ups: Perform follow-up tasks to ensure customers are satisfied with their purchases and encourage repeat business.

3. E-Commerce Sales Coordination: -

  • Product Listings Management: Update and maintain product listings on the e-commerce platform, including product descriptions, pricing, availability, and images.
  • Inventory Coordination: Work with the inventory team to ensure accurate stock levels on the e-commerce platform and provide updates on product availability to customers.
  • Order Fulfillment Coordination: Collaborate with logistics to ensure timely fulfillment of e-commerce orders, providing tracking information and resolving any delivery issues.
  • Platform Optimization: Assist with the optimization of the e-commerce platform, ensuring products are easily discoverable, and customer experience is streamlined.

4. Sales and Marketing Collaboration: -

  • Campaign Execution: Assist the marketing team with the execution of online sales campaigns, discounts, promotions, and seasonal offers. Ensure that e-commerce product pages reflect current campaigns and discounts.
  • Promotions and Discounts Integration: Coordinate the application of promotions across both e-commerce and physical sales channels to ensure consistent customer experience.
  • Email Marketing Support: Assist with e-commerce email marketing campaigns, including cart abandonment emails, promotional offers, and customer engagement emails.

5. E-Commerce Performance Tracking and Reporting: -

  • Sales Data Analysis: Monitor and report on e-commerce performance, including metrics such as conversion rates, average order value, and best-selling products. Share insights with the sales and marketing teams to improve performance.
  • Customer Behavior Insights: Track customer behavior on the e-commerce platform, including browsing trends, order frequency, and purchasing patterns. Provide feedback for improving website features or sales strategies.
  • KPI Reporting: Assist in generating and reviewing sales reports, inventory reports, and performance metrics to track sales progress, identify bottlenecks, and highlight growth opportunities.

6. Inventory Management: -

  • Stock Updates: Ensure stock levels on the e-commerce platform are accurately reflected and updated in real-time, preventing overselling or stockouts.

7. Order Fulfillment & Logistics Coordination: -

  • Logistics Coordination: Collaborate with the logistics team to ensure smooth delivery operations for both e-commerce and traditional sales orders on timely manner.
  • Tracking and Follow-ups: Provide customers with shipping updates and track deliveries, ensuring a smooth process from order to final delivery.

8. Product Knowledge/ Training & Development: -

  • Product Training: Maintain thorough knowledge of the company's products or services to assist both customers and the sales team in providing accurate product details.
  • Participate in training sessions and workshops to enhance sales and customer service skills.

Skills and Qualifications:

  • Strong Communication: Excellent verbal and written communication skills for interacting with customers and internal teams.
  • Organizational Skills: Strong attention to detail with the ability to manage multiple tasks and prioritize effectively.
  • Tech-Savvy: Familiarity with e-commerce platforms (e.g., Shopee, Lazada and etc).
  • Sales and Customer Service Expertise: Knowledge of sales processes, customer relationship management, and handling sales-related queries.
  • E-Commerce Marketing Knowledge: Understanding of digital marketing techniques, such as SEO, email marketing, and social media promotions.
Tell employers what skills you have

Customer Service Skills
Product Knowledge
Techsavvy
Strong Attention To Detail
Listings
Customer Support
Customer Engagement
Purchasing
Email Marketing
Customer Relationship Management
Data Entry
Inventory Management
Customer Satisfaction
Customer Service
Shipping

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