Cloud Technical Service Lead

2 months ago

Singapore PCCW SOLUTIONS INSYS PTE. LTD. Full time
Roles & Responsibilities

Cloud Technical Service Lead- In this new role, you will be implemented organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of cloud architecture


You Will:

  • Responsible to plan, deploy and manage a cost-effective and secure IT infrastructure solutions and the associated support framework across the technology spectrum - i.e. Computing, storage, network, facilities, communications, and infrastructure remediation
  • The role needs to have extensive experience in IT Service Management, IT Infrastructure and Network Administration in relation to server infrastructure and cloud platform
  • Execute IT Infrastructure Service Lifecycle (availability management, capacity management, continuity management, asset management, incident and problem management) in ensuring the reliability, availability and security of systems, services and infrastructure through the established IT Operations policies, procedures and processes
  • Manage the purchase and implementation of infrastructure and networking
  • Manage multiple data center operations in different geographical areas
  • Participate in all hardware and software evaluations, and maintain vendor contracts
  • Maintain and improve system uptime and performance benchmarks
  • Provide high level support for all technology solutions to assure critical issues are resolved in a timely manner and participate in Root Cause Analysis
  • Manage vendor to deliver to the desired infrastructure outcomes
  • Cybersecurity Management- maintain pre-emptive cybersecurity risk mitigation measures to ensure the availability, integrity and confidentiality of IT system
  • Ensuring that the infrastructure strategy is in line with the current cyber security landscape
  • Maintaining Security framework and information security policies
  • Ensure that IT security audits are conducted periodically

You Bring

  • Bachelor’s degree in information systems, Computer Science or related field
  • ITIL V4 certified
  • Microsoft Certified Master (MCM) & AWS Certified Solutions Architect
  • 5+ years’ experience in infrastructure administration/management
  • 5+ years of experience in middle IT management
  • 5+ years of experience in IaaS, PaaS and SaaS deployment model
  • Ability to provide advance level support and administration of all components of Microsoft Windows O/S, O365 and Azure cloud
  • Track record of designing, developing, and implementing complex, large-scale, distributed systems in AWS
  • Ensure our AWS cloud platform is highly scalable, reliable, and runs efficiently
  • Responsible for innovation roadmaps, maintenance scheduling, life cycle management, and capacity management for the Cloud environments and related dependent technologies
  • Responsible for maintenance and analysis of office infrastructure systems inclusive of LANs, WANs, Internet, security, and wireless implementations
  • Knowledge of networking systems, mainly Cisco switches/routers, Meraki cloud and Fortigate
  • Oracle and SQL Server Knowledge
  • Experience of supplier management
  • Proven track record of success in building capable and scalable team
  • Define and manage IT Disaster Recovery Strategy for organization

Other Requirements:

  • Ability to work within and lead groups to ensure efficiency and productivity
  • Ability to identify and prioritize actions to achieve goals and mitigate risk
  • Able to work cross-functionally and think both critically and strategically
  • Proven management skills covering projects, people, budgets and operating costs
  • Well-developed written and communication skills including proven decisiveness in dealings with managers, staff and suppliers
  • Highly developed organisation skills with evidence of ability to apply sound reasoning and judgment that represents the Company’s best interests
  • Proven experience in the review and introduction of processes and improvement initiatives

Tell employers what skills you have

Management Skills
Budgets
Asset Management
Azure
Hardware
Vendor Contracts
Infrastructure Strategy
Reliability
Problem Management
Distributed Systems
Networking
SQL Server
Evidence
Disaster Recovery

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