IT Onsite Support Specialist #HLY
2 weeks ago
Job Description:
- Hardware IMAC Support
- Troubleshoot, diagnose, and resolve the tickets which required onsite support.
- Manage any end-user service requests (e.g. desktop, mobile) which require local interaction.
- Asset Management.
- Alert Customer in case of low asset (hardware) or licensing issue (Software)
- PC and other devices logistics Management.
- Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by vendor
- Customer 3rd Party Support and Co-ordination
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Perform other duties as assigned
Job Requirements:
- Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
- Candidate needs to have very good understanding with documentation and validated and GMP systems. IQ, OQ & PQ
- Experience with the software not limited to Office365, Microsoft Teams, Remote access tools such as Bomgar, Active Directory etc
Interested candidates do attach your resume to angelapoh@recruitexpress.com.sg
Attn: Angela Celeste Poh Li Ying (R2095367)
Recruit Express Pte Ltd (99C4599)
Tell employers what skills you have
Ability to Multitask
Licensing
Mac
Asset Management
Managed Services
Troubleshooting
Microsoft Excel
Hardware
Active Directory
GMP
IIS
UI
Logistics Management
Application Support
Networking
Mobile Devices
Windows Services
Communication Skills
Customer Service
Apache
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